topic Re: Gift data in Mobile Data

Gift data

Buffer123 — Thu, 21 Dec 2023 15:59:12 GMT

Hi I’ve brought a we sim for my router and I’m trying to get gift data from my re app but it says no contact so I phoned EE and they say the gift data isn’t work right now on the app but they could do it over the phone… Is that right because I wanted to do it through the EE app not phone all the time

many Thanks

Re: Gift data

XRaySpeX — Thu, 21 Dec 2023 16:57:31 GMT

Is it on contract or PAYG? You can't gift data from PAYG.

Re: Gift data

Buffer123 — Thu, 21 Dec 2023 17:27:22 GMT

I’m not pay as you go

Sent from my iPhone

Re: Gift data

James_B — Fri, 22 Dec 2023 08:26:28 GMT

Hi @Buffer123,

Are you able to gift data this morning?

James

Re: Gift data

Buffer123 — Fri, 22 Dec 2023 08:48:29 GMT

Hi James no it’s still the same

Sent from my iPhone

Re: Gift data

James_B — Fri, 22 Dec 2023 09:16:55 GMT

Hi @Buffer123,

Which mobile broadband plan are you using?

What about the plan you're gifting to?

Which error message do you see?

James

Re: Gift data

Buffer123 — Fri, 22 Dec 2023 09:29:29 GMT

Just phoned EE very helpful there’s something wrong at there end… he said I am eligible for gift data but for some reason I can’t do it through the app but hopefully it will sort itself out

Re: Gift data

James_B — Fri, 22 Dec 2023 09:31:00 GMT

Thanks for the update @Buffer123

I hope the issue with your account is resolved soon.

James