topic Re: can’t use data roaming in EU in Mobile Data

can’t use data roaming in EU

helpmegetdata — Mon, 18 Dec 2023 14:36:45 GMT

hello, i need help as i bought a 30 day sim to use in the uk and eh, however before i left the uk i forgot to on data roaming. i can’t use the data now in amsterdam. please help. i can’t see to find the chat button to message an EE staff

Re: can’t use data roaming in EU

bristolian — Mon, 18 Dec 2023 14:48:38 GMT

Does your phone show a connection to any Dutch networks? Data roaming simply means using mobile data whilst roaming and is normally a phone setting.

Of crucial importance is the roaming facility which is at account-level and enables access to foreign networks - this allows voice-call roaming, text-message-roaming & data-roaming.

Are you on pay-monthly or PAYG? The process differs.

Re: can’t use data roaming in EU

helpmegetdata — Mon, 18 Dec 2023 14:59:41 GMT

i just bought a one off £15 for 30 days. i can’t seem to be connected to roaming

Re: can’t use data roaming in EU

bristolian — Mon, 18 Dec 2023 15:03:12 GMT

Unless you've agreed to a minimum-term contract, that sounds like a PAYG phone. Those are auto-enabled for roaming once they are first used in the UK.

Did you use that SIM on EE's UK network first, before travelling abroad? If you didn't, you will need to do so before it will work abroad.

Re: can’t use data roaming in EU

XRaySpeX — Mon, 18 Dec 2023 15:05:13 GMT

Did you use this PAYG SIM to make calls or texts in the UK before going abroad? It needs first activating on EE's home UK network.

Re: can’t use data roaming in EU

helpmegetdata — Mon, 18 Dec 2023 16:21:04 GMT

i won’t be travelling back to the uk for another 12 days and need the data here in EU rn. how can i activate it here!

Re: can’t use data roaming in EU

bristolian — Mon, 18 Dec 2023 16:22:30 GMT

If you have travelled abroad without activating a new PAYG SIM in the UK first, you cannot activate it abroad. There is no workaround, unless you are willing to post the SIM back to a trusted friend or relative in the UK - who can activate it and return it to you.

Re: can’t use data roaming in EU

helpmegetdata — Mon, 18 Dec 2023 16:25:03 GMT

i’m just a tourist and need the data here in the EU. is there any way i can contact a support team at EE?

Re: can’t use data roaming in EU

bristolian — Mon, 18 Dec 2023 16:27:38 GMT

You can contact EE CS on +44 7953 966150 from any other phone. If your phone is SIM-unlocked, I would suggest you purchase a local SIM as an interim measure.