topic Re: Re: Phone shows strong 4G connection but doesn't have internet connection in Mobile Data

Re: Phone shows strong 4G connection but doesn't have internet connection

19ninety — Sat, 16 Dec 2023 12:35:55 GMT

Same issue, I run dual sims Three and EE and both sims display 4G, 4G+ & 5G between 1 and full reception and currently EE has no Internet when Three does. Having just moved one business sim to EE for additional network coverage I'm pretty disappointed...

Re: Re: Phone shows strong 4G connection but doesn't have internet connection

bristolian — Sat, 16 Dec 2023 12:53:44 GMT

Can you elaborate on "has no internet"? The 4G, 4G+ & 5G indicators can be taken with a slight pinch of salt, but does VoLTE/4G-calling show?

Are you able to make & receive calls?

Re: Re: Phone shows strong 4G connection but doesn't have internet connection

Northerner — Sat, 16 Dec 2023 13:43:28 GMT

Hi @19ninety

Have you set your dual SIM settings correctly.

Thanks

Re: Re: Phone shows strong 4G connection but doesn't have internet connection

bristolian — Sat, 16 Dec 2023 13:46:56 GMT

Dual-SIM is a good point - make sure that VoLTE & mobile data is enabled on the EE SIM as a process of elimination.

Re: Re: Phone shows strong 4G connection but doesn't have internet connection

19ninety — Sat, 16 Dec 2023 14:01:55 GMT

Yea, so turns out the bill hasn't gone out for the first payment 🫢

Hopefully that'll fix it once I'm back where I can access my cards...