topic Re: Excessive data usage, not in line with phone in Mobile Data

Excessive data usage, not in line with phone

Hbege — Fri, 15 Dec 2023 20:22:43 GMT

Hello,

I've recently switched to EE and everything has been good so far, except from yesterday when I got an 80% warning for data. It was at this point I turned data off on my phone.

This morning I got a message at 2am saying I had used 100% of my data.

I checked my phone (data was STILL off) and found the following graph on data usage;

clearly showing nowhere near ees stated value, as well as clearly showing the point at which I turned data off by the flat line.

I called EE on 150 and the response I got was that the most used app was Reddit and was told I would need to get gifted data from someone else on the plan.

I never had any such data discrepancies when on Plusnet, and am baffled by the 1.6GB used overnight after I switched data off in response to the 80% warning (as shown by the data graph).

Attached also are the messages received 9hrs apart.

Re: Excessive data usage, not in line with phone

Christopher_G — Sat, 16 Dec 2023 08:44:29 GMT

Hi and welcome to the community, @Hbege

When is your bill date (the day the data renews)? The warnings aren't quite real-time, but as close as we can get to it. It's possible that the data was used before you turned off the mobile data.

Chris

Re: Excessive data usage, not in line with phone

Hbege — Sat, 16 Dec 2023 21:45:57 GMT

Billing is 25th to 25th, SIM wasn't put in until December 2nd. Never had any discrepancies between plusnets accounting and my phone in 4 years, switch to EE and suddenly I'm using over 200% more data than the phone reports.

If the data was used before I turned it off (IE before the 80% warning), shouldn't I have gotten both warnings at the same time?

Re: Excessive data usage, not in line with phone

Christopher_G — Sun, 17 Dec 2023 08:26:47 GMT

OK, thanks @Hbege

It's difficult to say what has caused this. I can only suggest discussing this with our technical support team again.

Chris