topic No internet access in Mobile Data

No internet access

exelanshero — Fri, 08 Dec 2023 13:01:13 GMT

I have not had internet access for about 5 hours, the balance has been added to my number but it still does not connect anywhere, I live abroad and you have been using your service from roaming packages for a long time, right now

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Re: No internet access

XRaySpeX — Fri, 08 Dec 2023 13:01:09 GMT

Where are you?

Are you on contract or PAYG?

Re: No internet access

exelanshero — Fri, 08 Dec 2023 13:44:43 GMT

I live in Turkey, I am a payG customer, I added 20 pounds balance to ee mobile, but I still do not have mobile data access.

Re: No internet access

XRaySpeX — Fri, 08 Dec 2023 14:01:04 GMT

You're outside the EU. Any PAYG packs are not valid there. You can't buy data direct from your balance. You need to buy a roaming data add-on, which it would've offered you in your Welcome to country text.

Re: No internet access

exelanshero — Fri, 08 Dec 2023 15:18:56 GMT

Dude, do you have trouble understanding? I say I didn't buy a data package, I added a normal balance of 20 pounds, but then I still say there is no Internet access.After I have a balance, I need to access the internet in the country I want, but many people cannot access the internet while roaming, mobile data is active but there is no internet, please provide me a solution.Or report to the authorities that there is a problem with roaming internet access.

Re: No internet access

XRaySpeX — Fri, 08 Dec 2023 15:24:29 GMT

As you didn't buy a data package you cannot use data there & so you can't go on the Net.

Re: No internet access

exelanshero — Fri, 08 Dec 2023 21:05:43 GMT

I can use internet calls and SMS by spending 20 pounds from my balance, but I can't spend it because it doesn't enter, I say Turkey roaming is disabled,Access is denied

Re: No internet access

XRaySpeX — Fri, 08 Dec 2023 20:07:06 GMT

I shall not deal further with such a insulting rude person.

Re: No internet access

James_B — Sat, 09 Dec 2023 07:48:11 GMT

Hi @exelanshero,

To use mobile data in Turkey, you'll need to purchase a roaming data add-on.

If you open your web browser when not connected to WiFi, you'll be prompted to purchase an add-on.

James

Re: No internet access

exelanshero — Sat, 09 Dec 2023 08:36:19 GMT

Well, brother, can you tell me, I have a balance of 20 pounds on my line, can't I make calls, SMS or mobile data with this balance?

Re: No internet access

James_B — Sat, 09 Dec 2023 08:39:54 GMT

Hi @exelanshero,

You'll be able to make calls and send texts, but you'll need to purchase a roaming data add-on to use mobile data.

James

Re: No internet access

Abokhalil93 — Sat, 09 Dec 2023 23:19:28 GMT

Have you solution???

Re: No internet access

exelanshero — Sun, 10 Dec 2023 21:29:44 GMT

I cannot buy a roaming add-on because I need to connect to the ee mobile network in order to access the add-on.ee.co.uk site. Where else can I buy it? It does not access the add-on purchasing site from a different network.

Re: No internet access

James_B — Mon, 11 Dec 2023 07:44:33 GMT

Hi @exelanshero,

The add-on page is zero rated so you should still be able to connect to it.

Alternatively, you can purchase an add-on via the EE app.

Hope this helps.

James

Re: No internet access

exelanshero — Mon, 11 Dec 2023 09:14:04 GMT

Maalesef erişim yok , ee mobile İnternet ağında olmadığım için erişim yok , diğer ağlarda bu hatayı veriyor bu yüzden eklenti satın alamıyorum

Re: No internet access

James_B — Mon, 11 Dec 2023 09:43:53 GMT

What happens when you try to access the page via your EE SIM, @exelanshero?

Did you try using the EE app?

James

Re: No internet access

exelanshero — Mon, 11 Dec 2023 10:32:19 GMT

The application does not work because the mobile data flow of my SIM card is completely cut off, so I cannot access any site on the ee mobile network. Since I am in Turkey, the 150 number cannot be called or messages sent.Where else can I buy add-ons, or can you activate the data roaming setting of my line?

Re: No internet access

James_B — Mon, 11 Dec 2023 11:24:27 GMT

Have you tried your online account at ee.co.uk or the EE app, @exelanshero?

James

Re: No internet access

XRaySpeX — Mon, 11 Dec 2023 14:17:44 GMT

@exelanshero wrote:

Unfortunately, there is no access, since I am not on the ee mobile Internet network, there is no access, other networks give this error, so I cannot purchase the add-on.