topic Change plan in Mobile Data

Change plan

FionaT62 — Tue, 05 Dec 2023 13:59:17 GMT

I have come to the end of my minimum term Data sim plan. When I log onto my ee account to change to a different plan it says it will add another line? What is that about? I just want to change my plan as there are cheaper plans for the same as what I am getting just now

Re: Change plan

XRaySpeX — Tue, 05 Dec 2023 14:23:26 GMT

Is this a pre-paid data SIM?

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: Change plan

FionaT62 — Tue, 05 Dec 2023 14:30:46 GMT

It is a pay monthly data sim only plan

Re: Change plan

XRaySpeX — Tue, 05 Dec 2023 14:32:50 GMT

You should be looking at "Upgrade" from your online MyEE.

Re: Change plan

FionaT62 — Tue, 05 Dec 2023 14:34:29 GMT

I tried that but it shows wifi routers with plans. I don't need a new router as the one I have still works perfectly

Re: Change plan

XRaySpeX — Tue, 05 Dec 2023 14:36:09 GMT

No option for SIM-Only, perhaps further down the page?

Re: Change plan

FionaT62 — Tue, 05 Dec 2023 14:37:04 GMT

No nothing for sim only on the upgrade page.

Re: Change plan

XRaySpeX — Tue, 05 Dec 2023 14:38:29 GMT

Then you'll need to call CS to upgrade to SIM-Only.