topic Re: How do I contact ee for help with my account??? in Mobile Data

How do I contact ee for help with my account???

majora31 — Mon, 04 Dec 2023 13:54:51 GMT

I have tried and tried and I just cannot work it out. There is no email to send to, the online chat feature seems to have been removed. If I call 150 it sends me a text with a link to an error page (I've tried like 10 times and it's just the same.

Is ee's customer service currently down? How do I speak to someone?

Re: How do I contact ee for help with my account???

Christopher_G — Mon, 04 Dec 2023 17:27:14 GMT

Hi @majora31

Welcome to the community.

What is it that you're looking for help with?

Chris

Re: How do I contact ee for help with my account???

KarenJC — Fri, 08 Dec 2023 10:36:16 GMT

Did you manage to get to talk to anyone ? I’ve been trying to sort my problem with no connection out side of my house for a few weeks ! Been sent a new sim which didn’t solve the problem and now cannot get hold of anyone ! Tried phoning told I would receive a text ! I didn’t , did that about 5 times , tweeted , directly messaged ! Phoned again to get the automated service yet again ! I’m fuming

Re: How do I contact ee for help with my account???

Katie_B — Fri, 08 Dec 2023 12:30:32 GMT

Hello @KarenJC.

Welcome to the community.

Is the text you are receiving a verification email?

When calling 150 are you selecting option 1 or option 2 at first?

Katie

Re: How do I contact ee for help with my account???

KarenJC — Fri, 08 Dec 2023 12:35:42 GMT

When I called I chose whatever option it was asking ! So I remember being asked do you want to speak to someone ! So whatever option that was ! It was the correct options I used just no text ! Absolutely frustrating service , seems like no one can contact you

Re: How do I contact ee for help with my account???

Katie_B — Fri, 08 Dec 2023 12:41:11 GMT

Hi @KarenJC.

Please can you try calling 150 and select option 2.

This will avoid the visual service and pre-verification.

Let me know how you get on,

Katie

Re: How do I contact ee for help with my account???

DarcyBlue2024 — Sun, 05 Apr 2026 16:13:10 GMT

Hi is it possible to run two numbers off my phone

Re: How do I contact ee for help with my account???

Ritu_D — Mon, 06 Apr 2026 07:50:33 GMT

Good morning @DarcyBlue2024

Thanks for reaching out here on the community.

If you mean can you have 2 sims in one phone, it is possible depending on which phone you are using.

Your phone will need to be dual sim capable, what phone is it you are using?

Thanks

Ritu

Re: How do I contact ee for help with my account???

Jakegardner6878 — Sat, 11 Apr 2026 07:35:46 GMT

I need to speak with someone

Re: How do I contact ee for help with my account???

Chris_B — Sat, 11 Apr 2026 08:56:38 GMT

@Jakegardner6878 Then you call customer support on 150 from your device or

⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️