topic Re: Double Data in Mobile Data

Double Data

Elmiga — Wed, 15 Mar 2023 14:23:53 GMT

Had a text message from EE saying that they are offering double data free of charge but that t&cs apply. There is no link to the t&cs and the only ones I can find on the ee website relate to a double data Christmas offer or sim deal from 2021.
There is also no mention of the offer in the Add Ons section on the app.
Can someone please link the correct t&cs?

Re: Double Data

Jon_K — Wed, 15 Mar 2023 16:47:28 GMT

Hi @Elmiga

Were there any links in the text at all, for anything other than terms and conditions?

Did you get any more information from the text?

Jon

Re: Double Data

Mionko — Thu, 16 Mar 2023 09:14:32 GMT

Hi I have received the same text but there are no links. Just says 'Terms Apply' so i'm wary of taking up the offer until I know what these terms are.

Re: Double Data

lenna01 — Thu, 16 Mar 2023 10:36:30 GMT

The whole message went like this, no links etc attached:

Hi ....,

We.ve noticed that you.ve used up to 80% of your data allowance, more than once in the last 6 months. Not to worry, we've got something for you.

Because you.re an EE and BT customer, we can double-up the data on you plan. Totally free.

So, you can double-up on gaming, chatting and streaming.

Simply reply DOUBLE to 1122

Terms apply. Text STOP to 2040 to opt out from all text message marketing.

Re: Double Data

Elmiga — Tue, 21 Mar 2023 23:20:05 GMT

Hi Jon,

The text message from EE is exactly as @lenna01 has responded below.

Can you confirm if it is genuine and direct me to the terms that apply?

Thanks, Elaine

Re: Double Data

Christopher_G — Wed, 22 Mar 2023 16:13:54 GMT

Hi @Elmiga and @lenna01

I've looked into this and can confirm that the message is from us (EE).

Chris

Re: Double Data

lenna01 — Wed, 22 Mar 2023 19:46:09 GMT

Thank you, but you still haven't given us the terms and conditions link.

Re: Double Data

Elmiga — Tue, 28 Mar 2023 15:24:38 GMT

Hi @Christopher_G

Thanks for confirming however, as noted by @lenna01 I had asked for a copy or a link to the terms for this offer. Are you able to provide this or approach someone who can?
thanks

Re: Double Data

Christopher_G — Tue, 28 Mar 2023 17:14:13 GMT

I'll speak to a few colleagues and see if I can get the link for you, @Elmiga and @lenna01

Chris

Re: Double Data

Mrs-Pa — Sat, 20 May 2023 06:11:00 GMT

Please let me know terms and conditions please. I’m keen to also access the offer but it’s disappointing the highlighted terms are not linked to the message

Re: Double Data

Leanne_T — Sat, 20 May 2023 07:14:26 GMT

Hi @Mrs-Pa

Thanks for coming here.

Can you let me know what the full text says for the data offer?

Are you with us on pay as you go or pay monthly?

Leanne.

Re: Double Data

MandySW — Wed, 07 Jun 2023 10:30:08 GMT

Please can i also see have the link. Thanks

Re: Double Data

Tangell76 — Wed, 07 Jun 2023 10:45:58 GMT

Hi, I’ve just had the text too, has anyone received the link? I’d like it if anyone can share. I have 3 phones on my plan, would the deal be on all 3? What’s the catch? Thanks anyone that can advise or share the link

Re: Double Data

Leanne_T — Wed, 07 Jun 2023 10:57:45 GMT

Hi @MandySW @Tangell76

This offer would be sent to you as a text message with details. This is not something we can send to you.

If you have had this offer and would like further details please call us on 150.

Leanne.

Re: Double Data

PurusCaliga — Wed, 07 Jun 2023 11:21:56 GMT

Hello,

I have also had a similar text that advises I can get double data, no mention of price, and says that Terms apply with NO link to the terms. Here is the text:

"BT and EE are one family. And because you're a BT and EE customer, you get double data on EE.

Simply reply DOUBLE to this text to add it to your account. Terms apply."

Please can you either provide the details of the Terms, so I may ready them over, or supply a link to these Terms?

I find it very frightening that such a message would be sent without giving customer access to the full T&Cs, stated in the message, of the offer to allow them to make a fully informed decision. I strongly believe that this message needs reviewing before being sent to further customers as if there are Terms, access to them should be provided immediately.

Re: Double Data

Leanne_T — Wed, 07 Jun 2023 11:37:17 GMT

Hi @PurusCaliga

For the terms of the offer, please call us on 150 and the team will happy to go through these with you.

Leanne.

Re: Double Data

MandySW — Wed, 07 Jun 2023 11:53:08 GMT

Hi Leanne

The text says there are terms but no link to the terms.

Mandy

Re: Double Data

Leanne_T — Wed, 07 Jun 2023 11:57:03 GMT

Hi @MandySW

If you need further details and want to check what the eligibility terms are, then please call us on 150.

Leanne.

Re: Double Data

PurusCaliga — Wed, 07 Jun 2023 14:22:10 GMT

Hi,

That's wonderful to know where to get access to the terms, however, stipulating that on the message would have been much appreciated and much less hassle.

I don't see why the end of the message couldn't have just read, "for the Terms, please call 150". Then, not only would I have not worried this was a scam, I also wouldn't have had to spend nearly and hour trying to find the answer online to only find this forum thread that hadn't actually answered the question when posed previously by other users.

I am unsure if there is some way to get this feedback actually looked into or addressed but that would be most appreciated.

Thanks

Re: Double Data

Leanne_T — Wed, 07 Jun 2023 14:23:26 GMT

This has been fed back to the relevant team @PurusCaliga

Thanks.

Leanne.