topic New phone, old SIM but data allowance has vanished..... in Mobile Data

New phone, old SIM but data allowance has vanished.....

SuzyNW — Sun, 26 Nov 2023 13:20:54 GMT

Hi,

On my account I have my phone and a phone that my son uses. He had an IPhone 13 and recently bought himself an IPhone 15. He put the old SIM into the new phone. I topped up the data as I do every month (we buy a £15 subscription pack). However, the phone is showing a data allowance of Zero. I can see on the payment history that the £15 new pack was purchased and is apparently active.....so why is it showing as there being Zero GB of data available?

Re: New phone, old SIM but data allowance has vanished.....

Chris_B — Sun, 26 Nov 2023 14:16:26 GMT

@SuzyNW Have you tried restarting the device as this will refresh the line.

Re: New phone, old SIM but data allowance has vanished.....

XRaySpeX — Sun, 26 Nov 2023 19:15:37 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: New phone, old SIM but data allowance has vanished.....

SuzyNW — Sun, 26 Nov 2023 20:47:57 GMT

Thanks. Tried that but it didn't work!

Re: New phone, old SIM but data allowance has vanished.....

SuzyNW — Sun, 26 Nov 2023 20:49:57 GMT

I just tried to see what is going on by putting a small 2GB data add on, on the phone and it went through immediately. So...remembering that this is the phone used by my son, if the add on has gone on fine with no problems at all, then it looks to me like the £15 subscription pack must have started but somehow he has managed to use up 22GB of data in just a couple of days......Does seem a bit unlikely, but I see no other explanation.

Re: New phone, old SIM but data allowance has vanished.....

SuzyNW — Sun, 26 Nov 2023 20:52:42 GMT

Can't do this at the moment as the phone is with my son. However I've done it with my phone and see that if gives you a good readout of things, so hopefully when we do that on his phone we will find out where the missing data has gone. Thanks for your help XRaySpeX.