topic Re: Data Allowance after changing Sim plan in Mobile Data

Data Allowance after changing Sim plan

Sarahmather — Thu, 16 Nov 2023 12:22:03 GMT

As I was out of contract I have just changed my sim plan to a new one. I was unlimited data and I’ve changed to 25 GB. Straight away my account says I am out of data and I will get some in 18 days …. How come I now have no data???

Re: Data Allowance after changing Sim plan

Leanne_T — Thu, 16 Nov 2023 14:26:25 GMT

Hi @Sarahmather

Thanks for coming here.

Has your plan changed in your EE app?

If you text BALANCE to 150, how much data shows remaining?

Leanne 🙂

Re: Data Allowance after changing Sim plan

Sarahmather — Thu, 16 Nov 2023 14:48:28 GMT

Hello,

my plan has changed to the new one in the app, and I’ve had my confirmation email. But the app says I have no data left and I’m in reserve. If I text 150 this is what I get. …. but I’ve only just signed up today to a 25GB sim from an unlimited

reply from 150:

Your current charges to go onto your next bill are £1.83 (this excludes line rental, VAT & any unprocessed charges). You are on our All Rounder plan. Your current allowance is : Unlimited UK minutes and Unlimited UK texts This will reset 04 Dec 2023.
You have used 29.39MB of free data this billing period, reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL. If you would like more information about your plan reply MYPLAN.

For more info on our other Text Services, reply HELP or go to ee.co.uk/text150

Re: Data Allowance after changing Sim plan

Leanne_T — Thu, 16 Nov 2023 15:04:27 GMT

Thanks @Sarahmather

Can you access data on your device?

Leanne.

Re: Data Allowance after changing Sim plan

Sarahmather — Thu, 16 Nov 2023 15:11:24 GMT

Yes, but is is really really slow

Re: Data Allowance after changing Sim plan

Leanne_T — Thu, 16 Nov 2023 15:31:59 GMT

Thanks @Sarahmather

I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne 🙂