Data level reduced from 5Gb to 2Gb with no notice or reason ?

Donnyrovers — Wed, 15 Nov 2023 17:02:47 GMT

When I originally set up all the EE contracts I have ( 2 landline broadband and a SIM only deal ) at the Northwich ( Cheshire ) shop, I was told that although the SIM only deal was 0.5GB , but because I had the 2 broadband deals running concurrently, that this mobile data would be increased to 5GB . I've just noticed ( after logging on to print out a bill ) that my data usage limit seems to have been reduced to 2GB .

Not sure why this has been reduced ?

Re: Data level reduced from 5Gb to 2Gb with no notice or reason ?

Leanne_T — Thu, 16 Nov 2023 08:15:15 GMT

Hi @Donnyrovers

Thanks for coming here.

How long have you had the extra data for?

If you log into the EE app and select add-ons, do you have a data add-on showing?

Leanne.

topic Data level reduced from 5Gb to 2Gb with no notice or reason ? in Mobile Data

Data level reduced from 5Gb to 2Gb with no notice or reason ?

Re: Data level reduced from 5Gb to 2Gb with no notice or reason ?