A flaw in EE's handling of the mobile data

Li9204 — Sat, 11 Nov 2023 09:53:51 GMT

I have an EE account with two mobile numbers. One is with me, one is used by another family member. I often gift data between the two numbers. Recently the other family member went abroad so for the last 6 weeks he never used mobile data in UK. So I thought I could gift the data to my number. However the data showed with EE APP for the other mobile number is 0/0 and the APP does not allow me to gift data from that number even never used any data in the last 6 weeks. I called EE, was told when the other member come back to UK, it will start to show the correct data. I said the whole point is that he is out of UK, I can use the data, but EE's technical support told me unfortunately she can't do anything that's how the system works.

I think the system's handling the above situation is flawed .

What do you think?

Re: A flaw in EE's handling of the mobile data

James_B — Sat, 11 Nov 2023 12:59:35 GMT

Hi @Li9204,

Welcome to the EE Community. 🙂

If a plans allowances are refreshed on the billing date when outside of the UK, you're unable to gift from this plan until returning to the UK.

James

topic Re: A flaw in EE's handling of the mobile data in Mobile Data

A flaw in EE's handling of the mobile data

Re: A flaw in EE's handling of the mobile data