topic Re: data gifting in Mobile Data

data gifting

elb3458 — Thu, 09 Nov 2023 07:00:49 GMT

Why am i unable to gift data to my other lines?

When i asked on the phone if this was an option they said yes - but when i go to gift the data it states up unable to.

Re: data gifting

Chris_B — Thu, 09 Nov 2023 08:17:20 GMT

@elb3458 are these tariffs you’re trying to give to no frills tariffs ? If they are, you cannot give data to these tariffs. And what is your tariff ? How much data do you get ?

Re: data gifting

elb3458 — Thu, 09 Nov 2023 08:23:13 GMT

Sorry whats a frill tarriff?

Re: data gifting

elb3458 — Thu, 09 Nov 2023 08:27:41 GMT

i have 3 plans

1 unlimited and 1 128gb which are contracts and one monthly sim at 4gb

Re: data gifting

Leanne_T — Thu, 09 Nov 2023 09:42:08 GMT

Hi @elb3458

Thanks for coming here 🙂

Does the plan show as No Frills within your EE app and on the bill?

Leanne.

Re: data gifting

bristolian — Thu, 09 Nov 2023 09:55:17 GMT

No Frills plans don't include data gifting.

Have you been able to gift between these specific lines previously? Or is it the first time you've tried?

Re: data gifting

elb3458 — Thu, 09 Nov 2023 10:07:49 GMT

No its not saying that anywhere -

it allows me to go on to the gift data and only one of the phones can gift but mine cant and im the main account.

Tha account can gift to me but not the other number

Re: data gifting

elb3458 — Thu, 09 Nov 2023 10:08:09 GMT

yes before i upgraded

Re: data gifting

Leanne_T — Thu, 09 Nov 2023 10:26:45 GMT

Thanks @elb3458

If you get in touch with our mobile care team they can get this looked into for you 🙂

Let us know how you get on.

Leanne.