topic Re: Renewal in Mobile Data

Renewal

jiri1983 — Mon, 06 Nov 2023 21:46:32 GMT

My contract is up this month and I get 20 g o net in my present deal but the text I got from ee says I only get 1g

Re: Renewal

James_B — Tue, 07 Nov 2023 08:23:03 GMT

Hi @jiri1983,

Welcome to the EE Community. 🙂

What was the full text you received?

James

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:35:08 GMT

The text I received was sim plan *******23471gb data £13.73 a month

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:37:56 GMT

The text I received was 1gb data £13.73 a month at the moment the deal I was given last year was 20 go data for £13.73 a month

Re: Renewal

James_B — Tue, 07 Nov 2023 08:40:53 GMT

Hi @jiri1983,

What prompted that text to be sent to you?

Did you send a particular text command to 150?

James

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:42:41 GMT

The text I recieved was 1 go data for £13.73 a month but the deal I am on is 20gh of data for £13.73 a month

Sent from my iPad

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:44:41 GMT

No ee sent me the text yesterday

Sent from my iPad

Re: Renewal

James_B — Tue, 07 Nov 2023 08:46:27 GMT

Hi @jiri1983,

What prompted this text to be sent to you?

Had you been chatting with an EE guide about your account?

Was there any other information in the message?

James

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:48:34 GMT

No I wasn’t chatting to ee they just sent me the text yesterday

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:51:47 GMT

No I wasn’t chatting to ee they sent me a text because my contract is ending but the deal I am on just now is unlimited calls and texts and 20gb of data you can check that out

Re: Renewal

James_B — Tue, 07 Nov 2023 08:53:31 GMT

Hi @jiri1983,

Are you able to share the full text you received with your mobile number removed?

James

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 08:57:42 GMT

Yes it says your current plan is 1gb of data£13.73 a month

Re: Renewal

James_B — Tue, 07 Nov 2023 09:05:57 GMT

Hi @jiri1983,

Was there any further context or links sent with the message?

James

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 09:07:47 GMT

No just that my contract ends on the 23rd of november

Re: Renewal

James_B — Tue, 07 Nov 2023 09:09:05 GMT

Please could you copy and paste the full message @jiri1983?

James

Re: Renewal

jiri1983 — Tue, 07 Nov 2023 09:11:50 GMT

I don’t know how to do that I will have to wait till my son comes home from work am 66 years old and not very good with technology but my son will be home at five o’clock and I will get him to do it or I will get him to phone ee

Re: Renewal

James_B — Tue, 07 Nov 2023 09:17:44 GMT

No problem @jiri1983

Speak soon. 🙂

James

Re: Renewal

XRaySpeX — Tue, 07 Nov 2023 10:31:52 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?