Need to add data but down for maintenance…

SML26 — Wed, 01 Nov 2023 03:25:25 GMT

I recently took out a business contract with EE as I’m abroad a lot for work; I have the roaming pass and am currently in Australia. I have been topping up my data to Unlimited so I can tether my laptop from my phone whilst working. The app and website have been down since yesterday so I now can’t top up my data, I have tried texting ‘add data’ to 150 but it tells me to call customer services…which open at 4pm my time, so I literally cannot work today thanks to this.
What else can I do??

Re: Need to add data but down for maintenance…

Katie_B — Wed, 01 Nov 2023 07:37:32 GMT

Hello @SML26.

Welcome to the community.

Have you been topping up your data to unlimited whilst in Australia? if yes, are you on a Business Connect plan?

Are you able to now log in to your EE app or the EE website?

Speak soon,

Katie

topic Need to add data but down for maintenance… in Mobile Data

Need to add data but down for maintenance…

Re: Need to add data but down for maintenance…