topic Re: Data gifting does not work again. in Mobile Data

Data gifting does not work again.

Jamma28 — Fri, 20 Oct 2023 15:04:26 GMT

So every time I click 'gift data' the icon just spins and reloads the same page up. Over and over and over, round and round and round.

I feel like almost every month there is some kind of problem gifting data on the website, amd the app.... just doesn't work at all!

Has anybody got a way around this?

Re: Data gifting does not work again.

Katie_B — Fri, 20 Oct 2023 16:32:16 GMT

Hello @Jamma28.

Welcome to the community.

Are you seeing any error messages or does it just loop back to the start?

Katie

Re: Data gifting does not work again.

Donkey391 — Mon, 30 Oct 2023 18:00:43 GMT

I'm having the exact same problem, and have for 3 days. Any solutions?

Re: Data gifting does not work again.

James_B — Mon, 30 Oct 2023 18:46:44 GMT

What happens when you try to gift data @Donkey391?

James

Re: Data gifting does not work again.

Donkey391 — Tue, 31 Oct 2023 16:58:41 GMT

It just goes back to the home page again.

Re: Data gifting does not work again.

James_B — Tue, 31 Oct 2023 18:32:43 GMT

Is this in the EE app or via ee.co.uk @Donkey391?

James

Re: Data gifting does not work again.

Donkey391 — Wed, 01 Nov 2023 13:36:55 GMT

Both!
I have an essentials plan, and the plan I'm trying to gift to is a No
Frills, which I've today read you can't gift to - yet we've not had a
problem until now. Been gifting to my wife's phone monthly for 3 years!

Re: Data gifting does not work again.

James_B — Wed, 01 Nov 2023 13:48:16 GMT

That's right @Donkey391, No Frills plans are excluded from data gifting.

James