topic Re: Why does the EE app only show an approximate data usage, until you drill down? in Mobile Data

Why does the EE app only show an approximate data usage, until you drill down?

stephen5000 — Thu, 26 Oct 2023 12:21:12 GMT

On the front screen of the app, you are shown what data you have used in the current month, however, as seen by the screenshot, it's very approximate. (left hand side) Only when you drill down on tapping, 'view full usage', do you get a more accurate figure. (right hand side) Why can't they show the proper usage on the front home screen?

Re: Why does the EE app only show an approximate data usage, until you drill down?

Leanne_T — Thu, 26 Oct 2023 14:27:51 GMT

Afternoon @stephen5000

Thanks for the feedback for the EE app.

The home page will show how much data is remaining and viewing full usage will show you a breakdown.

Leanne 🙂

Re: Why does the EE app only show an approximate data usage, until you drill down?

stephen5000 — Thu, 26 Oct 2023 14:34:06 GMT

I must have misunderstood your reply. "The home page will show how much data is remaining..." The data remaining is 4.7Gb, not 4Gb, what am I missing?

Re: Why does the EE app only show an approximate data usage, until you drill down?

Leanne_T — Thu, 26 Oct 2023 14:38:14 GMT

I see, sorry when viewing the full usage this is showing the exact figure @stephen5000

Thanks for feeding this back.

Leanne.

Re: Why does the EE app only show an approximate data usage, until you drill down?

stephen5000 — Thu, 26 Oct 2023 14:42:30 GMT

Oh dear, this is much tougher than I thought LOL

Yes, as stated in my very first post, WHY can't the home screen tell you the exact usage?? It obviously knows it by revealing it in the next drill down screen, but why bother giving an inaccurate reading in the first place rather than just telling it like it is?

I'd be much happier with you telling me you hadn't a clue why the app does this!

Re: Why does the EE app only show an approximate data usage, until you drill down?

Leanne_T — Thu, 26 Oct 2023 14:42:58 GMT

I understand and I will certainly send this feedback to the relevant team for the EE app @stephen5000

Leanne.

Re: Why does the EE app only show an approximate data usage, until you drill down?

XRaySpeX — Thu, 26 Oct 2023 19:55:28 GMT

There may be enough room in home screen box to display figures to 1 decimal place. There may be in your instance but many could have data > 100GB. After all 5GB is not a great amount; even most PAYG plans have more. It needs to cater for everybody.

OTOH it is no great programming feat to display to 1 decimal place for allocations below 100GB but to display the integer only for >= 100GB.

Re: Why does the EE app only show an approximate data usage, until you drill down?

stephen5000 — Thu, 26 Oct 2023 20:13:26 GMT

@XRaySpeX wrote:
There may be enough room in home screen box to display figures to 1 decimal place.

Hard to believe there isn't a font available to fit in with what looks a bigger space, after all, they fit it just fine on the second screen I posted. Still, thanks anyway for attempting a response...