topic Re: 5g slow in Mobile Data

5g slow

jackpalmer96 — Mon, 23 Oct 2023 21:21:40 GMT

Hi everyone , I hope someone can help me .

Around 2-3 days ago I had super fast 5g then all of a sudden it turned off and turned back on now my 5g is now showing around 0.5 -0.8mbps I have no idea what happened I need it for work so I'm super annoyed .

I have tried :

Turned off my phone

Reset network settings

Airplane mode

Switching networks

Switching to 4g (same speed on 4g and different network)

Reseting everything

Nothing seems to work can someone please help

Re: 5g slow

jackpalmer96 — Mon, 23 Oct 2023 21:24:15 GMT

here is 23/10/23

Re: 5g slow

bristolian — Mon, 23 Oct 2023 21:57:22 GMT

Do other EE users in the same area have the same issue? And do the data speeds vary depending on time of day/day of week?

The first check should be to use "check status" on https://coverage.ee.co.uk/coverage/ee - then "keep me posted" or "report a problem" depending on the result

Re: 5g slow

jackpalmer96 — Tue, 24 Oct 2023 05:52:38 GMT

I checked the status and it says everything working fine and signal is good and I also checked the speed again this morning

Re: 5g slow

chistery — Tue, 24 Oct 2023 06:13:15 GMT

Are you in the UK or roaming?

Re: 5g slow

jackpalmer96 — Tue, 24 Oct 2023 06:17:07 GMT

I just came on holiday in France but previous holidays/places I have had slower Internet but never ever had 0.5mbps-0.8mbps

Re: 5g slow

chistery — Tue, 24 Oct 2023 06:35:49 GMT

The standard answer you will get is EE cannot do anything about the speed of the network when roaming. They may be doing maintenance or have a technical issue which is affecting the network or the links back to the UK.

I assume you have plenty of data left and not not used up your roaming allowance this month?

Re: 5g slow

jackpalmer96 — Tue, 24 Oct 2023 06:43:00 GMT

Yes plenty of data but very slow , sometimes I can't load up websites or even a game cause of the Internet being that slow , and because I need it for work I need more speed I hope you understand my concern

Re: 5g slow

og_jubilee — Tue, 24 Oct 2023 09:56:31 GMT

Hey,

I'd been having the same issue. I was meant to have fastest speeds but websites wouldn't load for me either. I'd reccomend calling ee through the mobile app and explaining the situation. They reset / updated my sim on their end and then they told me to restart my phone after, and it seems to have fixed the problem for me!

Hopefully this helps 🙂

Re: 5g slow

jackpalmer96 — Wed, 25 Oct 2023 13:51:48 GMT

Still nothing , nothing is fixing it 😞

0.4mpbs today

Re: 5g slow

Leanne_T — Wed, 25 Oct 2023 16:08:21 GMT

Hi @jackpalmer96

Thanks for coming back to us.

Have you tried contacting our mobile care team to see if they can help?

Thanks 🙂

Leanne.