topic Re: Data in Mobile Data

Data

michaelpriest37 — Wed, 23 Aug 2023 12:48:01 GMT

There seems to be a discrepency on my banked data allowance ie 43.3mb by text & 29.3 on-line. Which is correct

xxxxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Data

Leanne_T — Wed, 23 Aug 2023 14:44:33 GMT

Hi @michaelpriest37

Thanks for coming back to the community.

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: Data

michaelpriest37 — Mon, 23 Oct 2023 19:28:03 GMT

There continues to be a discrepency between my website data allowance & that reported via AL text. I seem to have lost in the region of half of the reserve in the last month, I have NOT accessed much of this. I raised this issue a month ago. It has not been resolved....time to sort it out please

Re: Data

bristolian — Mon, 23 Oct 2023 20:58:04 GMT

Can you explain the alleged discrepancy?

Re: Data

michaelpriest37 — Tue, 24 Oct 2023 03:07:11 GMT

Bristolian requested full information.

My AL texted data allowance varies consistantly with that shown on my account via website. I also seem to have dropped from around 43 gb in August to around 18-20mb in reserve (depending which figure I believe in) This is inexplicable since I rarely access mobile data & certainly do not require large downloads at any time.

The system of banked mobile data is a complete mistery in its operation & needs clarification.

Re: Data

Katie_B — Tue, 24 Oct 2023 06:36:30 GMT

Hello @michaelpriest37.

Welcome back to the community.

Did you report this with our technical care team?

Katie

Re: Data

michaelpriest37 — Tue, 24 Oct 2023 07:26:19 GMT

Current balance £11.21

499 mins

Unlimited texts

20.3mb incl 8.0mb rolled over data

Re: Data

michaelpriest37 — Tue, 24 Oct 2023 07:47:59 GMT

Yes, I spent about half a day on it in late August, they said they'd
investigate......nothing happened!
At that stage I was informed by text that I had approx 43mb data available
but online only approx 23mb. I rarely use mobile data & then only small
amounts, unused data allowance is supposed to roll over on my £10 monthly
SIM only plan.
I'm just totally confused
Michael Priest

Re: Data

Katie_B — Tue, 24 Oct 2023 07:53:13 GMT

Thanks for confirming @michaelpriest37.

I would recommend getting back in touch with them and advising you are still experiencing this.

Katie