topic Re: DATA in Mobile Data

DATA

sultaan — Sun, 15 Oct 2023 15:48:13 GMT

Hey all, I’ve been trying to gift data for 2-3 days now ……. NO LUCK ! Does anyone else have similar problems ?

Re: DATA

Christopher_G — Mon, 16 Oct 2023 07:26:02 GMT

Hi @sultaan

Welcome to the community.

What happens when you try to gift the data? Have you tried both on the EE App and on your EE Online account?

Chris

Re: DATA

sultaan — Mon, 16 Oct 2023 08:37:25 GMT

Hello Chris,

I hope all is well with you. Thank you for messaging me regarding this
issue.

The app doesn’t work, INFACT has NEVER WORKED. But when I go online the
option for “data gifting” just DOESN’T APPEAR and is absent. Thank you.

Re: DATA

Christopher_G — Mon, 16 Oct 2023 08:42:49 GMT

OK, thanks @sultaan

Have you ever gifted data before? You need to be on a pay monthly contract plan and be gifting to another pay monthly plan on your account. Do you hit that criteria?
Chris