topic Re: Double data text. Is it a scam or real. in Mobile Data

Double data text. Is it a scam or real.

Georgie1745 — Wed, 07 Jun 2023 17:20:55 GMT

Received a text from EE. Double data. BT and are one family etc, reply by texting DOUBLE. Is it a scam or fr9m EE please.

Re: Double data text. Is it a scam or real.

Captusername — Wed, 07 Jun 2023 21:53:29 GMT

Hi Georgie, I had same but have not pressed in case a scam, also it doesn't list the terms and conditions. It would be great if it's genuine without any catches but I've tried to contact EE to check it out without success.

Think we need to wait to see what info we get on here.

Re: Double data text. Is it a scam or real.

James_B — Thu, 08 Jun 2023 07:17:56 GMT

Hi @Georgie1745 and @Captusername,

Are you BT Halo customers? If you are, you can get double data on your EE mobile plan by following the instructions in the text.

James

Re: Double data text. Is it a scam or real.

Georgie1745 — Thu, 08 Jun 2023 08:13:54 GMT

Thanks it worked

Re: Double data text. Is it a scam or real.

James_B — Thu, 08 Jun 2023 08:15:28 GMT

No problem @Georgie1745 🙂

Enjoy your extra data!

James

Re: Double data text. Is it a scam or real.

TH00 — Thu, 08 Jun 2023 11:15:31 GMT

I just phoned EE Customer Support and was told that they do not send messages from 1122. This could be a scam and was advised to block the number !!

Be careful. If in doubt phone EE CS yourself and don't just take some ones word for it.

Re: Double data text. Is it a scam or real.

James_B — Thu, 08 Jun 2023 11:41:11 GMT

Hi @TH00,

Welcome to the EE Community. 🙂

This is a genuine text from BT. It is being sent to their Broadband customers who also have a mobile account with EE.

James

Re: Double data text. Is it a scam or real.

Georgie1745 — Thu, 08 Jun 2023 11:47:44 GMT

It has worked and my account, which I independently logged into, is upgraded.

Re: Double data text. Is it a scam or real.

Georgie1745 — Thu, 08 Jun 2023 11:49:16 GMT

It is hard to know what is genuine - if we could see these messages also jn the app it would be reassuring as.then we could independently verify they are genuine. Maybe this could be passed on as feedback?

Re: Double data text. Is it a scam or real.

James_B — Thu, 08 Jun 2023 12:08:24 GMT

Thanks for your feedback @Georgie1745 🙂

I'll pass it on to the right people for you.

James

Re: Double data text. Is it a scam or real.

SAFA1234 — Fri, 07 Jul 2023 11:08:05 GMT

Hi James - i got the same message, I am a BT client, though am not a BT halo client - should i reply ? is there a way to sign up online rather than via text ?

Re: Double data text. Is it a scam or real.

Georgie1745 — Fri, 07 Jul 2023 11:25:37 GMT

I'm not on Halo either but am a BT customer too. it's worked fine for me. I also got offered unlimited data for the month of my birthday. Yes I do wish it didn't all come by text I agree with your concern.

Re: Double data text. Is it a scam or real.

cluthab — Fri, 07 Jul 2023 12:13:55 GMT

My wife got the text today and it led with my name probably as her phone was purchased from EE by me in store.

I have had no offer of double data. Both our phones + WiFi are with EE

Please explain

Re: Double data text. Is it a scam or real.

SAFA1234 — Fri, 07 Jul 2023 12:20:46 GMT

I just replied with Double and seems to work - it shows up on my account as a Free Add-on; data is doubled - now the next Q is why only now EE? i've had both since the start of my contract - and from these threads it seems like a similar text has been going out to people for years prior?

Re: Double data text. Is it a scam or real.

Christopher_G — Fri, 07 Jul 2023 13:42:12 GMT

Hi all.

The offer is legitimately from EE. If you haven't received a text and you would like to check your eligibility, our customer care team on 150 can check for you.

I'm not sure why you haven't received the offer previously, @SAFA1234. Our customer care team could look into that for you too.

Chris

Re: Double data text. Is it a scam or real.

Emmarouty — Sun, 09 Jul 2023 10:09:24 GMT

Hi James I am an bt and ee customer. How do I claim the double data? Thanks.

Re: Double data text. Is it a scam or real.

Katie_B — Sun, 09 Jul 2023 11:48:37 GMT

Good afternoon @Emmarouty.

Those eligible for the offer will receive a text in which they can claim double data.

Katie

Re: Double data text. Is it a scam or real.

LouG30 — Thu, 13 Jul 2023 14:08:25 GMT

Hello

I’ve received this text: not sure if im a halo customer but certainly with BT. I the text number it’s come from legit then to confirm, 1122? Thank you

Re: Double data text. Is it a scam or real.

Leanne_T — Thu, 13 Jul 2023 14:55:03 GMT

Hi @LouG30

Thanks for coming here.

This is a genuine message if you have eligible BT & EE products, and you can activate this by following the information in the text message.

Leanne 🙂

Re: Double data text. Is it a scam or real.

Les691 — Wed, 26 Jul 2023 11:55:38 GMT

I sent text but not received double data how do I check why