topic Re: Gift Data in Mobile Data

Gift Data

Donbir811 — Mon, 02 Oct 2023 14:50:14 GMT

I recently upgraded one of the phones on my account and I need to gift some of my data to them. I have never had any issues doing this before however whenever I try to do it now it comes up with "unable to gift data at present, try again later" however I can still gift data to others on the contract. The last time I gifted data to this person was 26th September with no issues.

Re: Gift Data

James_B — Mon, 02 Oct 2023 16:55:19 GMT

Hi @Donbir811,

Welcome to the EE Community. 🙂

Are you seeing the same issue in the My EE app and My EE online?

James

Re: Gift Data

Donbir811 — Mon, 02 Oct 2023 17:07:55 GMT

Hi James Thanks for the response yes the issue is in both the app and online. Thanks

Re: Gift Data

James_B — Mon, 02 Oct 2023 17:19:17 GMT

Thanks for checking @Donbir811

Please get in touch with Technical Support so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James