topic Re: Data Gifting not working in Mobile Data

Data Gifting not working

DANKALMS — Mon, 17 Jul 2023 13:19:23 GMT

I have been trying to gift data all morning but I cannot seem to do it.

I get a warning "Sorry, we can't show this device's data right now. Please try again later."

There is no indication of how long this will take, or what the problem is.

Re: Data Gifting not working

Alex_M — Mon, 17 Jul 2023 13:22:38 GMT

Hi @DANKALMS

Have you tried this on the EE website or app? And have you successfully transferred data in the past?

Give it a go on whichever you haven't used yet.

Thanks,
Alex

Re: Data Gifting not working

DANKALMS — Tue, 18 Jul 2023 11:25:10 GMT

I have done this many times in the past - every month in fact, using the website.

Today it is still not working.

Same error message.

Re: Data Gifting not working

DANKALMS — Tue, 18 Jul 2023 11:26:37 GMT

The ap is also not working at this time

Re: Data Gifting not working

Leanne_T — Tue, 18 Jul 2023 12:48:44 GMT

Hi @DANKALMS

Thanks for coming to the community.

I am sorry to hear this is happening with your My EE account.

To get this looked into, please call us on 150 and our mobile care team can run through some troubleshooting and raise a support ticket if needed.

Leanne 🙂

Re: Data Gifting not working

Tolondro23 — Wed, 02 Aug 2023 16:31:08 GMT

It is really annoying, with all the glorious features EE appears to be boasting about this should not be happening.

Data gifting does not work either on my app nor on the web through the browser. When trying to contact 150 I am being send around in circles.

I am sure you can do better than that. It is just not acceptable for such a basic and in many cases essential feature not to

work with nobody seeming to bother with fixing it.

Re: Data Gifting not working

Leanne_T — Wed, 02 Aug 2023 17:36:20 GMT

Hi @Tolondro23

Thanks for coming here.

Has this worked previously for you?

If so, what happens when you try and gift data?

Leanne.

Re: Data Gifting not working

Kitweuk — Tue, 08 Aug 2023 06:24:14 GMT

Yes, I have the same issue too - very frustrating! Come on EE can’t be difficult to fix this.

Re: Data Gifting not working

Katie_B — Tue, 08 Aug 2023 06:45:12 GMT

Good morning @Kitweuk.

Are you trying to this via the app or My EE online?

Katie

Re: Data Gifting not working

Kitweuk — Tue, 08 Aug 2023 15:21:47 GMT

Hi Katie,

It is both the app and My EE online - at the moment on the app it is saying "No one on your account has enough data to gift" but I have an unlimited account and haven't gifted any data during this month. With the MY EE online it keeps saying "Sorry, we were unable to complete your request right now. Please try again later."

Re: Data Gifting not working

James_B — Tue, 08 Aug 2023 17:19:05 GMT

Hi @Kitweuk,

How much data have you used so far this month?

If you’re on a unlimited plan you can gift up to 100GB of data or 120GB if you’re on a 5G smart handset plan. This will be the first 100/120GB and any data usage will reduce your giftable allowance.

James

Re: Data Gifting not working

Kitweuk — Tue, 08 Aug 2023 19:07:16 GMT

Hi James,

I have not gifted any data this month and only 10Gb last month - I note someone else has posted on the forum having a similar issue.

Re: Data Gifting not working

Christopher_G — Wed, 09 Aug 2023 06:50:17 GMT

The first 100/120GB of your normal usage would reduce the allowance for gifting data, @Kitweuk. So if you have used 100/120GB of mobile data allowance on your phone, you won't be able to gift data to others.

If you speak to our Mobile Care team, they'll be able to confirm whether that's the case or not.

Chris

Re: Data Gifting not working

Nigel12345 — Sat, 30 Sep 2023 16:47:52 GMT

I have the same problem can't gift data since EE made changes to the website. Been trying since August and no joy. I'm fed up with it as this is down to changes with EE not my PC. The app doesn't work either. I have transferred data many times in the past no problem.

Re: Data Gifting not working

Katie_B — Sun, 01 Oct 2023 06:40:04 GMT

Hello @Nigel12345.

Welcome to the community.

Do you receive an error message when trying to gift data?

I would love to see if we can look into this for you.

Katie

Re: Data Gifting not working

ScottRob85 — Sun, 01 Oct 2023 09:56:22 GMT

Absolutely amateur hour on this thread, you're all asking question that have already been answered.

I am having problems also exactly as above.

I gift data every single month for the last 18months, no i havent used too much of my own,

yet from last month i couldn't sign in on the app at all, yes it had been updated, so when i tried on the website, it just kept saying my data couldn't be displayed and the try later, but still not able to!

Today is the first time ive been able to log into the app, but still unable to gift data. If i cant gift data to my son then its pointless him having a sim only contract with EE, and if i cancel that contract ill be cancelling my own, so you guys need to come up with some answers quick and stop asking questions that have already been answered. I dont pay £100 a month to not be able to use my account as i always have done and how i want to.

Re: Data Gifting not working

ScottRob85 — Sun, 01 Oct 2023 10:00:33 GMT

this is today on the website, so doesnt work through the app either

Re: Data Gifting not working

Katie_B — Sun, 01 Oct 2023 10:25:49 GMT

Hi @ScottRob85.

Thanks for providing a screenshot of the error you see.

I have taken a look at it but not approved it as this is a public forum and the screenshot has your mobile number.

Have you been able to report this to our technical care team? if not I would recommend doing this so this can be looked into further.

Speak soon,

Katie

Re: Data Gifting not working

Jamma28 — Fri, 20 Oct 2023 15:00:34 GMT

The website and the app are rarely working properly. I've just spent an hour trying to gift data and still nothing. The icon just spins around and takes me back to the start

Re: Data Gifting not working

Katie_B — Fri, 20 Oct 2023 15:38:35 GMT

Hi @Jamma28.

Do any error messages appear?

Katie