topic Re: Gifting in Mobile Data

Gifting

P1xed — Wed, 27 Sep 2023 14:43:36 GMT

Guys. All day been trying to gift data. Tried app tried desktop. Bit return errors. When will this be fixed. Please don’t ask us to uninstall and install. When your system is saying it’s a tech fault. Just tell us when it will be fixed. If it’s going to be 48 hours just say that but giving all kinds of work around which simply don’t work is not helpful and a waste of time.

Re: Gifting

Leanne_T — Wed, 27 Sep 2023 15:21:53 GMT

Hi @P1xed

Thanks for coming here.

When was the last time you logged in and gifted data?

Leanne.

Re: Gifting

P1xed — Wed, 27 Sep 2023 15:26:49 GMT

Last month. I have a reminder in my diary to gift data every month on the 26th.

Re: Gifting

Leanne_T — Wed, 27 Sep 2023 15:30:12 GMT

I see, thank you @P1xed

If you give us a call on 150, the team can get this looked into and help you gift the data.

Leanne.

Re: Gifting

P1xed — Wed, 27 Sep 2023 15:31:50 GMT

Ok thanks

Re: Gifting

Leanne_T — Wed, 27 Sep 2023 15:40:00 GMT

No problem @P1xed

Leanne 🙂

Re: Gifting

P1xed — Fri, 29 Sep 2023 07:11:28 GMT

Cannot call you as I am traveling and will incur significant charges. I have once again tried to gift the data this morning on both app and web login and neither of them work. It seems to me that you should just be able to do the transfer for me. In order to be on this platform I had to register with my number. So you know who I am.

Re: Gifting

Christopher_G — Fri, 29 Sep 2023 08:45:09 GMT

We don't have access to our account here in the community, @P1xed.

I've seen other users who have a similar problem abroad be able to get in touch through a VoIP service, such as Skype.
Chris