topic recently moved from plusnet to ee.now no cctv via ee 4G in Mobile Data

recently moved from plusnet to ee.now no cctv via ee 4G

mikebon — Mon, 25 Sep 2023 18:36:18 GMT

Recently changed from plusnet mobile to EE .

Since change unable to connect to smartwares cctv via EE 4G but fine via wifi.

Cameras connect via another network 4G fine.

Checked numerous times including areas with strong 4G signal and good speed check

Anyone have similar problem or any ideas please.

Re: recently moved from plusnet to ee.now no cctv via ee 4G

Northerner — Mon, 25 Sep 2023 21:59:03 GMT

Hi @mikebon

Have you checked your content lock settings on your EE app.

Thanks

Re: recently moved from plusnet to ee.now no cctv via ee 4G

mikebon — Tue, 26 Sep 2023 08:42:26 GMT

Yes thanks anyway. Settings already set and checked to unrestricted content.
Still can not connect to our smart ware cameras via EE 4 G . Can only connect now via Wi Fi . Prior to recent change from Plus net mobile, 4 G connection was fine from anywhere nationwide in signal range!
I am guessing that EE are blocking 4 G access to cctv cameras ?
Thanks for your help anyway,
Mike

Re: recently moved from plusnet to ee.now no cctv via ee 4G

James_B — Tue, 26 Sep 2023 09:15:59 GMT

Hi @mikebon,

Welcome to the EE Community. 🙂

I'd recommend contacting the manufacturer of your CCTV settings to see if any settings need to be changed for it to work over a mobile data network.

It's worth mentioning that the EE network uses CGNAT.

James

Re: recently moved from plusnet to ee.now no cctv via ee 4G

Northerner — Tue, 26 Sep 2023 10:16:33 GMT

Hi @mikebon

Can you try and connect via a VPN.

If that works you know it must be a network issue. I would then ask EE to refresh your line becase porting numbers across seems to cause some issues.

Thanks

Re: recently moved from plusnet to ee.now no cctv via ee 4G

mikebon — Tue, 26 Sep 2023 11:13:02 GMT

Thanks for suggestion,
Have checked with camera people ( Smartwares) Have been on latest software update for a long time.
Everything working fine on 4 G with Plusnet mobile right up to change to EE last week !

Re: recently moved from plusnet to ee.now no cctv via ee 4G

Leanne_T — Tue, 26 Sep 2023 11:19:54 GMT

Hi @mikebon

Did the manufacturer advise if they supported CGNAT?

Leanne.

Re: recently moved from plusnet to ee.now no cctv via ee 4G

mikebon — Tue, 26 Sep 2023 16:08:38 GMT

Hi thanks Northerner,
took your advice and tried vpn.- works straight away !
Will contact EE as you suggested.
Will let you know the outcome in due course Thanks
Mike