topic Re: Unlimited data add on in Mobile Data

Unlimited data add on

Buds64 — Sat, 23 Sep 2023 21:13:25 GMT

Today I bought a 1 day unlimited data add on in order to ensure I had enough data to stream 2 rugby matches. I had nearly my full monthly data allowance left but to make sure I didn't use all my monthly allowance, I purchased the 1 day add on.

I have now received messages saying I've used my monthly allowance and that I'm now in a slower speed.

What is the point of purchasing a daily unlimited add on, if it uses your allowance first?. How is that right?

Help..very confused.

Re: Unlimited data add on

lukerobinsonin2 — Sat, 23 Sep 2023 21:19:48 GMT

that should not happen, you need to call customer services and tell them to reset your data allowance

Re: Unlimited data add on

Buds64 — Sat, 23 Sep 2023 21:45:31 GMT

Cheers Buddy, will do. Got a number?..

Re: Unlimited data add on

lukerobinsonin2 — Sat, 23 Sep 2023 21:46:34 GMT

150