topic Re: Gift data from abroad in Mobile Data

Gift data from abroad

Jojo5678 — Sat, 20 May 2023 14:37:54 GMT

I cannot gift data while I am abroad. My

account had unlimited data however when

i am trying to gift it says I do not have enough data to gift.

id it possible for someone within customer services to do this for me please?

thank you

joanne

Re: Gift data from abroad

XRaySpeX — Sat, 20 May 2023 14:49:44 GMT

Where are you abroad? If you are outside EU when your allowances refresh you will be unable to gift data until you are back in UK.

Re: Gift data from abroad

Jojo5678 — Sat, 20 May 2023 15:33:31 GMT

I am in Turkey

Sent from Outlook for iOS<>

Re: Gift data from abroad

XRaySpeX — Sat, 20 May 2023 15:46:14 GMT

Outside EU! Thus it follows.

Re: Gift data from abroad

Jayne_Smith — Fri, 25 Aug 2023 12:16:58 GMT

I am currently in Crete, trying to gift data to my Son on my account and its telling me that no one on this plan is eligible for data gifting?

We have gifted before from the UK?

Does it change when you're abroad in the EU??

Re: Gift data from abroad

Katie_B — Fri, 25 Aug 2023 12:58:40 GMT

Hello @Jayne_Smith.

Has your allowance refreshed since being abroad?

Katie

Re: Gift data from abroad

Jayne_Smith — Fri, 25 Aug 2023 13:14:57 GMT

Hi Katie.No, it's due to update in 2 days.. 🫣 Which is when he'll be sat at the airport coming home with NO data. 🫣Sent from my Galaxy

Re: Gift data from abroad

Katie_B — Fri, 25 Aug 2023 13:34:42 GMT

Thanks for confirming @Jayne_Smith.

You can gift the first 100GB of your data. If you have not exceeded this I'd recommend giving us a call so our customer care team can help process the data gift for you.

Katie

Re: Gift data from abroad

Jojo5678 — Fri, 25 Aug 2023 15:52:53 GMT

You can’t gift data from outside the UK but you can receive it. I had the same issue. You will be able to do it on your return however I don’t think you are able to use gifted data outside the UK either

Re: Gift data from abroad

XRaySpeX — Fri, 25 Aug 2023 15:37:02 GMT

@Jojo5678 wrote:
You can’t gift data from outside the UK but you can receive it.

Not really true! You can't gift data or receive it from a country where your UK allowances are not available after your bill date occurs. Such countries are outside the EU + 5 other Roam Abroad countries. You were in Turkey which is such a country. @Jayne_Smith is in Greece, in EU, where this rule does not apply.

Re: Gift data from abroad

Jojo5678 — Fri, 25 Aug 2023 18:17:12 GMT

Yes you are very right about the EU rules but that will only apply if it is included in your contract which is dependent on when your contract commenced. Sorry for any confusion

Re: Gift data from abroad

XRaySpeX — Fri, 25 Aug 2023 18:25:42 GMT

@Jojo5678 : EU roaming is included in all contracts. Post July '21 you just have to pay for it by having a roaming add-on, the £2.29 /day add-on by default.

Re: Gift data from abroad

Jayne_Smith — Fri, 25 Aug 2023 18:34:12 GMT

Thanks for all your help. All sorted now. Quick call to EE and my son has data for the airport on Sunday, and I won't have earache. Thanks for all your help. 😁Sent from my Galaxy