topic Re: Double Data not showing in Mobile Data

Double Data not showing

Wolfjonboy — Thu, 24 Aug 2023 18:19:42 GMT

Hi everyone,

I was with Plusnet but moved back to BT. Also had a EE-Plusnet SIM and migrated to EE SIM pay monthly. Got notification of Double Data so texted 1122 'Double' nearly 2 months ago, now, data has reset to my normal allowance. Checked app and add-ons and no sign of it. Can anyone shed any light?

Thanks

Re: Double Data not showing

Leanne_T — Fri, 25 Aug 2023 06:39:52 GMT

Hi @Wolfjonboy

Thanks for coming to the community.

Please call us on 150 and the team will certainly get this looked into for you.

Leanne 🙂

Re: Double Data not showing

Wolfjonboy — Sat, 02 Sep 2023 12:27:08 GMT

Hi Leanne_T,

Thanks for the response. I did not go to customer services but checked my profile and realised I made a bit of a mess! Instead of putting my EE number as a contact I typed in my O2 number (dual SIM phone). So I rectified this and texted DOUBLE to 1122 and within 10 seconds got the confirmation text! Result!

Regards

Wolfjonboy

Re: Double Data not showing

Christopher_G — Sat, 02 Sep 2023 14:19:19 GMT

That's great, thanks for coming back to let us know, @Wolfjonboy 🙂

Have a brilliant weekend.

Chris