topic Mobile data not working Samsung Galaxy 8 in Mobile Data

Mobile data not working Samsung Galaxy 8

DaisyJB — Thu, 24 Aug 2023 17:02:17 GMT

Hi there

My phone's mobile data is not working. I have 20GB a month and can use everything when connected to wifi. I can make calls no problem, but just the mobile data is not working for some reason.

Daisy

Re: Mobile data not working Samsung Galaxy 8

Katie_B — Thu, 24 Aug 2023 17:35:29 GMT

Hi @DaisyJB.

Are you abroad the moment?

If you text AL to 150 what reports back?

Katie

Re: Mobile data not working Samsung Galaxy 8

DaisyJB — Thu, 24 Aug 2023 17:46:40 GMT

no i'm in the UK

Re: Mobile data not working Samsung Galaxy 8

DaisyJB — Thu, 24 Aug 2023 17:48:22 GMT

Just texted AL to 150 and waiting to hear back

Re: Mobile data not working Samsung Galaxy 8

DaisyJB — Thu, 24 Aug 2023 17:53:40 GMT

nothing has come back.

Re: Mobile data not working Samsung Galaxy 8

Katie_B — Thu, 24 Aug 2023 17:58:55 GMT

When was the last time you were able to use data @DaisyJB?

Have you checked you have data remaining within your My EE account?

Katie

Re: Mobile data not working Samsung Galaxy 8

DaisyJB — Thu, 24 Aug 2023 20:04:15 GMT

I don't think it's ever worked. I definitely still have about 20GB.

Re: Mobile data not working Samsung Galaxy 8

Leanne_T — Fri, 25 Aug 2023 06:40:34 GMT

Hi @DaisyJB

Please call us on 150 and the team will certainly get this looked into for you.

Leanne 🙂

Re: Mobile data not working Samsung Galaxy 8

DaisyJB — Sat, 26 Aug 2023 13:24:17 GMT

I've just tried that number about 4 times and it doesn't work. I can't get through to anyone and then it just hangs up.

Re: Mobile data not working Samsung Galaxy 8

Christopher_G — Sun, 27 Aug 2023 07:17:30 GMT

Could you try again this morning please, @DaisyJB? Or try calling one of our other contact numbers from another phone?

Chris