topic My two phones not working from this morning in Mobile Data

My two phones not working from this morning

DanielSt — Sun, 20 Aug 2023 07:16:32 GMT

Have been abroad for the past two weeks and have Roam abroad pass add-on, everything was working fine and all of a sudden this morning no service what so ever. My parents have WI-Fi, but the minute I step out absolutely no service. My iPhones are up to date, tried switching off and on, Mobile data on and off, tried selecting manually all the available networks, googled every info available. Paid my bill on time and still I can’t use my phone. Tired to call and text EE and no success. What else should I do?

Re: My two phones not working from this morning

James_B — Sun, 20 Aug 2023 10:25:59 GMT

Hi @DanielSt,

Welcome to the EE Community. 🙂

Have you been able to test your phone in more than one location? This would help us rule out a potential local network issue.

James

Re: My two phones not working from this morning

DanielSt — Tue, 22 Aug 2023 13:48:34 GMT

Hi James,

Thanks so much. Did that and figured it was a network issue. What a relief! Thanks once again for your help.

Daniel

Re: My two phones not working from this morning

Leanne_T — Tue, 22 Aug 2023 13:54:12 GMT

Thanks for coming back and letting us know @DanielSt

Leanne 🙂