topic Re: Data usige in Mobile Data

Data usige

JD19652 — Sat, 19 Aug 2023 07:17:34 GMT

How do I find out how much data I am using each month

Re: Data usige

James_B — Sat, 19 Aug 2023 10:27:07 GMT

Hi @JD19652,

Welcome to the EE Community. 🙂

You can view your remaining data allowance in the My EE app or by texting BALANCE to 150.

Hope this helps.

James

Re: Data usige

Rajsmahl — Mon, 27 Nov 2023 14:07:35 GMT

What about historic data usage

Re: Data usige

James_B — Mon, 27 Nov 2023 14:16:48 GMT

Hi @Rajsmahl,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check your past data usage if you get in touch.

James

Re: Data usige

Rajsmahl — Mon, 27 Nov 2023 14:31:08 GMT

Why don’t you just put it on the bill then I can see for myself?

Re: Data usige

James_B — Mon, 27 Nov 2023 14:48:41 GMT

Hi @Rajsmahl,

Thanks for your feedback. I'll pass it over to our billing team for you.

You can always view your data usage for the current billing period in the EE app.

James

Re: Data usige

Rajsmahl — Mon, 27 Nov 2023 15:19:42 GMT

Not helpful. I want to know how much I’m using each month. What’s the point in having different bandings of data if you don’t tell me how much I have used ……what you trying to hide? Why are you being deliberately difficult and unclear ? Why should I stay with you when you don’t provide the necessary information ?

Re: Data usige

James_B — Mon, 27 Nov 2023 15:49:59 GMT

Hi @Rajsmahl,

You can track your data usage each month in the EE app, but for historical usage you would need to contact our Customer Care Team.

Depending on what type of device you're using, you may be able to view your past data usage (including a per app breakdown) in your phone's mobile data settings.

What type of phone do you have?

James