topic Re: reload a sim card problem in Mobile Data

reload a sim card problem

edward222 — Wed, 16 Aug 2023 11:25:55 GMT

I am trying to reload a sim card, but i can not!!! Alway there is a

Re: reload a sim card problem

Leanne_T — Wed, 16 Aug 2023 14:11:00 GMT

Hi @edward222

Thanks for coming here.

Which add-on are you looking to purchase?

Are you logged into your My EE account?

Leanne.

Re: reload a sim card problem

edward222 — Thu, 17 Aug 2023 10:57:42 GMT

thanks Leanne,
Yes, i am in MyEE account, Little business.
I want to purchase the add-on of £ 8

But it says always there is a mistake....

Re: reload a sim card problem

edward222 — Thu, 17 Aug 2023 11:01:00 GMT

I see:
Pay as you go
Balance £ 20

The Balance is wrong, I think; i had to have only £ 10, becasue i was negative £ 10

Re: reload a sim card problem

edward222 — Thu, 17 Aug 2023 11:11:26 GMT

Since 3 days ago, i am triying to reload the Pay as you go, of my Sim Card. Always I get the same answer, that there is a problem...

What can I do?

Re: reload a sim card problem

XRaySpeX — Thu, 17 Aug 2023 11:50:30 GMT

What do you mean by "reload"? Add money credit to it or add more data?

Re: reload a sim card problem

edward222 — Thu, 17 Aug 2023 12:41:18 GMT

i have already £ 20, but i think, i dont know how to add that money to my sim card. Note: I have 2 sim cards ...

Re: reload a sim card problem

XRaySpeX — Thu, 17 Aug 2023 12:43:15 GMT

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: reload a sim card problem

edward222 — Thu, 17 Aug 2023 12:50:07 GMT

Using the sim card that I want to reload, i have several Pay on you go options; when I select one of them, with amount below my balance, I receive a message as like ADDONS PURCHASE ERROR... and in this situation since 3 days ago...

Re: reload a sim card problem

Christopher_G — Thu, 17 Aug 2023 14:21:59 GMT

What kind of device are you using, @edward222?

Are you able to try on another?

Chris