topic Re: Mobile data no longer works in Mobile Data

Mobile data no longer works

Loraalex — Wed, 16 Aug 2023 18:28:18 GMT

Hi, a few days ago my mobile data just stopped working completely. When I turn mobile data on nothing happens and I don’t even get the 3G/4G symbol come up to say it’s on anymore. I have tried all the online trouble shooting like resetting network setting, turning airplane mode on and off, taking sim out, switching from automatic network settings to choosing EE. I’ve even phoned EE they did a reset on my sim that didn’t work. I’ve been in store and had a new sim put in and still the same problem. I’ve tried another sim in my phone and the data turned on so isn’t my phone. I don’t know what else to do. Any help would be great.

Re: Mobile data no longer works

Alex_M — Wed, 16 Aug 2023 19:36:40 GMT

Hi @Loraalex

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

If that shows as clear, have you tried manually selecting the EE network in your mobile data settings?

Thanks,
Alex

Re: Mobile data no longer works

Loraalex — Wed, 16 Aug 2023 19:59:38 GMT

I’ve done all that there’s no problems in my area and I’ve selected EE network didn’t work.

Re: Mobile data no longer works

XRaySpeX — Wed, 16 Aug 2023 20:40:53 GMT

Are you on contract or PAYG?

Re: Mobile data no longer works

Loraalex — Wed, 16 Aug 2023 21:20:32 GMT

I’m on PAYG

Re: Mobile data no longer works

XRaySpeX — Wed, 16 Aug 2023 21:43:03 GMT

Can you make calls & texts?

Re: Mobile data no longer works

Loraalex — Wed, 16 Aug 2023 22:09:35 GMT

Yes.

Re: Mobile data no longer works

XRaySpeX — Wed, 16 Aug 2023 22:11:37 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Mobile data no longer works

Loraalex — Wed, 16 Aug 2023 22:15:41 GMT

Your current balance as of today 23:13 is £3.44. You have 400 texts and 1024MB remaining until 01/09/2023 for your 400 texts and 1GB data.
You have unlimited minutes, unlimited texts and 16.0GB remaining until 12/09/2023 for your £15 Pack. Your remaining data includes 8.0GB of rolled over data. Your last top up was £15.00 on 12/08/2023 at 08:33. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Mobile data no longer works

Leanne_T — Thu, 17 Aug 2023 06:51:39 GMT

Thanks for coming here @Loraalex

If you give us a call on 150 the team can get this looked into in more detail for you to see what could be the reason for the data not working.

Leanne 🙂