topic Re: Buy data Topup from france in Mobile Data

Buy data Topup from france

justmikeiom — Wed, 16 Aug 2023 07:27:36 GMT

Hello, can someone please help. I am currently in France and I need to top up my roaming data. When I try to buy a 7 day roaming top up it keeps asking me ‘is this your number’ when I click continue to pay, it keeps going back to ‘is this your number’ therefor I am stuck. Do I need to add the +44 in front of my number? I don’t know ?

Thanks in advance

Mike

Re: Buy data Topup from france

Christopher_G — Wed, 16 Aug 2023 09:38:49 GMT

Hi @justmikeiom

Welcome to the community.

Could you try both on the My EE app and the My EE desktop site please?

Chris

Re: Buy data Topup from france

justmikeiom — Wed, 16 Aug 2023 10:10:34 GMT

Hi Chris, tried both but still won’t let me continue, keeps reverting back to my number

Re: Buy data Topup from france

justmikeiom — Wed, 16 Aug 2023 10:11:52 GMT

It doesn’t recognize my Uk number here in France

Re: Buy data Topup from france

Christopher_G — Wed, 16 Aug 2023 10:14:06 GMT

OK, thanks for trying, @justmikeiom

I think it's probably best to speak to our Mobile Care team so they can look into this and add the add-on from our side for you.

Chris

Re: Buy data Topup from france

justmikeiom — Wed, 16 Aug 2023 11:25:46 GMT

Hi again Chris, if I call from France do you think they would call me back as I’m very low on credit? Don’t wanna be cut off in the middle of updating?

thanks

Re: Buy data Topup from france

Christopher_G — Wed, 16 Aug 2023 11:50:57 GMT

I couldn't say for sure, @justmikeiom. If you call through a VoIP service, such as Skype, it could be free/cheaper to call from abroad.

Chris

Re: Buy data Topup from france

justmikeiom — Wed, 16 Aug 2023 14:00:51 GMT

Hi Chris, Managed to get through to support. Roaming Data all added. Support said they had a few calls with same problem as mine for buying data while in EU via app. Calling them direct is the only solution at the moment. Anyway thanks for your help buddy.

Mike

Re: Buy data Topup from france

Christopher_G — Wed, 16 Aug 2023 14:08:52 GMT

Glad you got sorted, @justmikeiom. Thanks for coming back to let me know.

Enjoy the rest of your trip! 🙂

Chris

Re: Buy data Topup from france

Prochnik — Wed, 14 Aug 2024 13:04:46 GMT

I have no way to call and have had the same problem. i am in the moutains with two young children. Received a text saying my data might be cut off soon and to call 150 but as i was immediately cut off and can't. I had someone call from UK on my behalf but they are not recognising my log in which is the same log in i can use here... which is so odd. i am really in a bad situation . can someone please help

Re: Buy data Topup from france

Leanne_T — Wed, 14 Aug 2024 13:30:19 GMT

Hi @Prochnik

I am sorry you have received this message and can understand how much you need to have services when in the mountains.

Do you also have a pay as you go account? If so, have you purchased a roaming pack and this has now ended?

Do you have credit on your account?

Speak soon.

Leanne.