topic Re: Data gifting not working in Mobile Data

Data gifting not working

8388ehdan — Fri, 16 Jun 2023 21:04:34 GMT

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why or offer a fix.

Re: Data gifting not working

Leanne_T — Sat, 17 Jun 2023 06:45:09 GMT

Hi @8388ehdan

I am sorry to hear this is happening when you are trying to gift data.

Do you get the same message in the My EE app?

Did our customer care team gift data whilst this is being looked into for you?

Leanne.

Re: Data gifting not working

8388ehdan — Sat, 17 Jun 2023 11:07:03 GMT

App does not load, so no idea what is up. Have not spoken to customer care as I do not have the time to speak to them every time just to gift data

Re: Data gifting not working

Leanne_T — Sat, 17 Jun 2023 11:48:18 GMT

Hi @8388ehdan

If you are unable to access your My EE app, can you try deleting the app then going to the play/app store searching My EE and redownload the app, does this work for you?

If not, what happens when you log in?

Leanne 🙂

Re: Data gifting not working

WildEagle — Mon, 14 Aug 2023 14:21:54 GMT

Same here when using the App on mobile, it's intermittent, sometimes ok other times gives the message were unable to load that data, try logging out and back in.

That never works either, terrible app, currently sitting in an EE shop trying hard not to vent at an innocent worker, that's acting about as helpful as a Chocolate fire guard.

Re: Data gifting not working

Gaztay22 — Mon, 14 Aug 2023 14:44:00 GMT

Same here no gift data works on app or desktop just keeps asking to try again or on desktop just keeps trying to reload on not loading up? Please Advise

Re: Data gifting not working

Hannah_here — Mon, 14 Aug 2023 15:59:19 GMT

This is the same for me too. Frequently the app says there are technical issues and the website will say the same. We have four accounts on EE that I can gift data across, this is pointless if there isn't the facility to do it. Considering taking the four accounts elsewhere if they can't fix it. It's been glitching for months.

Re: Data gifting not working

Hannah_here — Mon, 14 Aug 2023 16:00:20 GMT

Re: Data gifting not working

Christopher_G — Mon, 14 Aug 2023 16:32:03 GMT

Could you try closing the app and re-loading it up again please, @Hannah_here? I've tested my app and it seems to be OK.

Chris

Re: Data gifting not working

Hannah_here — Mon, 14 Aug 2023 17:27:43 GMT

I've closed and restarted it and uninstalled it and reloaded it. It worked for one data gift but now the same issue has come back. This has glitched for months and there's a number of posts saying the same thing. It needs looking at properly.

I'll continue trying but it shouldn't be so inconsistent and the app team should be spending time sorting it instead of me having to keep coming back to it to see if it's fixed.

Re: Data gifting not working

James481 — Wed, 16 Aug 2023 06:20:22 GMT

I’m having the same problem and have done for months now.

Re: Data gifting not working

Leanne_T — Wed, 16 Aug 2023 06:42:06 GMT

Hi @James481

Do you have the same problem using the app and My EE through a web browser?

Do you get an error message when trying to gift data?

Leanne 🙂

Re: Data gifting not working

Beccy77 — Thu, 17 Aug 2023 09:23:56 GMT

Same issue here AGAIN. It's getting ridiculous. My son was left with no way for me to gift him data and he needed data to use his maps etc and figure out where he was/get in touch with me. It's clearly a widespread issue. SORT IT OUT EE!!!!!

Re: Data gifting not working

Hannah_here — Thu, 17 Aug 2023 09:50:17 GMT

I sent them a messenger message from their Facebook page and they've raised it as a complaint and the tech team are looking at it. Might be worth doing the same? It's gone on for months now. When I log in to the website instead of the app it would usually work but recently even that hasn't worked.

But hopefully the tech team get it fixed as it seems to be affecting quite a lot of us. 🙄

Re: Data gifting not working

Leanne_T — Thu, 17 Aug 2023 10:29:37 GMT

Hi @Beccy77

Thanks for coming here.

Are you logging into the My EE app or My EE account online?

Do you get an error message?

Leanne.

Re: Data gifting not working

Leanne_T — Thu, 17 Aug 2023 10:31:20 GMT

Thanks for reporting this to us @Hannah_here

If you are unable to gift data using the app and My EE online this would need looking into.

Hope this is sorted soon for you.

Leanne.

Re: Data gifting not working

volkswarren — Sat, 19 Aug 2023 11:55:02 GMT

Same for me hasn’t worked properly for months, I can’t give anyone data and I’ve logged off the app, deleted and reloaded the app and no joy.

ios

Re: Data gifting not working

volkswarren — Sat, 19 Aug 2023 12:01:24 GMT

I actually just got it working, while in the app logged on, I put my phone into airplane mode, left it for a few seconds to disconnect, then turned airplane mode off, gifting worked fine in the app after that.

Re: Data gifting not working

scotty151 — Fri, 15 Sep 2023 21:12:40 GMT

I cannot get the data gifting to work I've tried closing and removing the app but nothing is working even on the web site using my laptop it's not working.

Re: Data gifting not working

Hannah_here — Fri, 15 Sep 2023 21:18:03 GMT

I've had problems today too even though I've been told it's fixed. Eventually I got it to work on the website through my phone but the app wouldn't work for gifting at all. Lots of people are having the same issue, you'd think a company as big as EE would have sorted it now; the complaints for this issue go back months.