topic Re: App in Mobile Data

App

Robinalastair — Sat, 12 Aug 2023 17:45:58 GMT

EE App

why does the app not let me check my data. It is useless. Any ideas?

Re: App

Northerner — Sat, 12 Aug 2023 20:19:18 GMT

Hi @Robinalastair

The app tells you how much you have remaining. What more do you want?

Try texting BA to 150.

Thanks

Re: App

Robinalastair — Sat, 12 Aug 2023 21:13:56 GMT

It doesn’t. It just says something has gone wrong ant and it cannot give me remaining data. Please tr6 again. It has been saying that for over a year. If I could ge5 one on a different network I would

Re: App

Leanne_T — Sun, 13 Aug 2023 07:13:26 GMT

Hi @Robinalastair

Thanks for coming here.

Can you view the data usage if you log into the My EE account online?

Have you tried deleting the app and reinstalling from the play/app store?

Leanne 🙂

Re: App

Gaztay22 — Mon, 14 Aug 2023 14:47:24 GMT

Try deleting app as having same problem but when I reload app still can’t gift data or doesn’t work on Desktop either