topic Re: Cannot upgrade or change package in Mobile Data

Cannot upgrade or change package

JBG99 — Mon, 27 Feb 2023 19:39:53 GMT

So I've recently joined EE and finding my data package isn't enough, so contacted EE and cannot upgrade till June 2023. Why is this when I'm on a Sim only deal?

Re: Cannot upgrade or change package

Jon_K — Tue, 28 Feb 2023 08:02:25 GMT

Hi @JBG99

Even if you're not eligible to upgrade, you should be able to make a change to your price plan to include more data.

You'd need to speak with our Customer Care team to do this.

Jon

Re: Cannot upgrade or change package

NB78 — Sun, 13 Aug 2023 06:11:02 GMT

can I do this on a sunday?

Re: Cannot upgrade or change package

Leanne_T — Sun, 13 Aug 2023 07:07:14 GMT

Hi @NB78

Yes, we are open on a Sunday 🙂

You can call us on 150 and the team will be happy to help you upgrade or change the plan. You can also view upgrade options in your My EE account 🙂

Leanne.