topic Re: UNLIMITED data and tethering in Mobile Data

UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 10:57:36 GMT

First and foremost the word UNLIMITED means there's no limit. No one can redefine this. If I bought the unlimited plan, and use a million terabytes every day, it's still fair, because the the plan is UNLIMITED. If EE says " oh 600GB is fair limit, ohh 12 device, oh this or that" doesn't mean anything because that's their limits. I agreed on UNLIMITED. If you limit, then DO NOT ADVERTISE your plans as UNLIMITED.. You have to advertise as 600GB max per month, that's it. Advertising as UNLIMITED, then capping this to 600GB and 12 devices is breach of contract and this clause only makes the whole contract VALIDITY nothing more than used toilet paper. So please don't falsely advertise any of your services or products. Cheers 👍

Re: UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 10:36:00 GMT

I wish the ambiguity of these company terms and conditions to be more clear... WHAT IS FAIR USAGE?? According to who? Why the word UNLIMITED is defined again and again.. if you promise UNLIMITED, why do I care what is fair what is not? I can use billion terabytes and it's still comes under UNLIMITED AND IT'S COMPLETELY FAIR... If you can't do this, then STOP MISLEADING CUSTOMERS. AND IT IS UTTERLY CALLED FALSE ADVERTISING..

Re: UNLIMITED data and tethering

Schockwave — Sun, 23 Jul 2023 11:03:23 GMT

@Raspberryfinn , if you want to use more than 600GB per month, then I suggest you change to a business plan. You are welcome to make a complaint, but this is not customer service and how many customers actually need that amount or more, unless running a business.

Re: UNLIMITED data and tethering

XRaySpeX — Sun, 23 Jul 2023 11:27:57 GMT

@Raspberryfinn : The "fairness" of EE's FUP on unlimited plans refers to the fairness to other users & the network as a whole. If you are hogging a great deal of data there is less for the rest of use to get our hands on during that period.

Re: UNLIMITED data and tethering

Chris_B — Sun, 23 Jul 2023 11:40:30 GMT

@Raspberryfinn you clearly know there is a fair usages policy so why did agree to the T&Cs of the contract? T&Cs are there for a reason and in this case so you don’t hinder the network for other users who like you expect to have a decent network connection and not be affected by someone who thinks that the network is only there for their own personal needs. Perhaps it should be listed as a 600Gb allowance but then again it’s in the T&Cs that it is.

Re: UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 12:10:12 GMT

You clearly know what UNLIMITED means don't you? Definitions cannot be altered by any terms and conditions. If this is the case, then I could also defend 1 terabyte usage by simply saying something silly like wireless gigabytes does not count the same as cable connections. If we are allowed to redefine the words, there are endless possibilities. Fair usage 600gb isn't fair when advertised as UNLIMITED. Most people don't have time to read all terms and conditions as the Company has no time to read MY terms and conditions including definitions of words. They don't even ask when accept as a customer. So UNLIMITED is false advertising. Most people can't even reach 50GB a month. Fair usage starts from being fairly advertising your services, and products.

Re: UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 12:36:44 GMT

Is this one of the FAIR terms and condition>

"Breaking this Agreement
There are instances in which, because of something You do or do not do, We can
Suspend or Disconnect You from the Services and/or end this Agreement. You may have
to pay Us a Cancellation Charge as a result (see point 6.3 of the terms and conditions)."

Tell us about the fairness of this condition please. 🙂

Re: UNLIMITED data and tethering

EssexBoyEE — Sun, 23 Jul 2023 12:43:38 GMT

@Raspberryfinn wrote - First and foremost the word UNLIMITED means there's no limit.

Your Post Title (UNLIMITED data and tethering) and Comments are referring to Unlimited Data Use and Unlimited Tethering Use on EE Unlimited Data Plans, correct?

There is no Data Use limit or Tethering Use limit at 600gb per month, the UL Data Plans are Unlimited, you can still use Unlimited Data and Tethering without any Data Limits.

The 600gb per Month is EE's FUP, after 600gb of Data Use per Month EE may enforce some Data Speed Restrictions until your next Monthly Refresh Data, but there are no Restrictions on how much Data you can use.

Re: UNLIMITED data and tethering

Northerner — Sun, 23 Jul 2023 13:31:34 GMT

Hi all.

It always says in the LEGAL BIT the meaning of the words. The same as any contract.

Unlimited Plans: Uncapped and Unlimited data - If you're outside the UK you'll be subject to the data fair use policy cap (given in your roaming plan). Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. If you are on a Smart Handset or Smart SIM plan you can choose from 3 Inclusive Extras (Apple Music, Apple Arcade, Apple TV+, Amazon Prime Video, BT Sport or the Roam Further Pass). 5G Handset customers can gift up to 120GB all other unlimited customers can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to the giftable allowance.

@EssexBoyEE last paragraph is correct there is no limit,but at a certain usage limit your service maybe restricted (not stopped) or you might be moved onto a more appropriate plan, which is reasonable becase you're not a home user.

Moaning about the meaning of the word and that it's misleading is a straw man argument as legally EE explain what the term means and limits in its legal section. If you don't read this section or your terms and conditions then that's your fault.

Re: UNLIMITED data and tethering

XRaySpeX — Sun, 23 Jul 2023 16:32:42 GMT

Also see EE Pay Monthly Unlimited data use T&Cs specifically. There is no redefinition of the word "unlimited" but it imposes certain strictures upon your use of your unlimited data when you exceed the FUP limit of 600 GB pm.

Re: UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 16:37:54 GMT

Thank you

Re: UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 16:48:44 GMT

"The following terms apply to customers who have taken a Pay Monthly handset or SIM plan with an
unlimited data allowance since 28th August 2019.
Your inclusive data allowance is for personal, non-commercial use when in the UK and in the EU.
If you regularly tether 12 or more devices, we will consider this non-personal use and have the right
to move you to a more suitable plan.
We will consider usage above 600GB per month to be non-personal use and have the right to apply
traffic management controls to deprioritise your mobile traffic during busy periods, or to move you
to a business plan."

They will consider this is for business use.?? I can certainly use over 600gb per month and nothing business related. Either way, this is not UNLIMITED. Because their "consideration" is their limit. 600GB is their limit and it's completely up to them to decide if it's for business use or not.. No proof, nothing... Whatever the reason is. It shouldn't be advertised as unlimited.

Re: UNLIMITED data and tethering

XRaySpeX — Sun, 23 Jul 2023 16:47:28 GMT

@Raspberryfinn wrote:

(see point 6.3 of the terms and conditions)."

Tell us about the fairness of this condition please. 🙂

I shall!

You are quoting here from an introductory brief summary of some key points which EE’d like to draw to Your attention. The meaty part of these T&C's will be enumerated later, in particular §6.3 (& §6.2 that it points at) spells out in no uncertain terms what these instances are. What can be fairer than that?

Re: UNLIMITED data and tethering

XRaySpeX — Sun, 23 Jul 2023 16:59:45 GMT

@Raspberryfinn wrote:

Whatever the reason is. It shouldn't be advertised as unlimited.

Then you should take it with the ASA. There is a precedent with ISPs advertising BB speeds at the theoretical technical maximum that only a few users could get, that resulted in ISPs having to advertise average speeds & guaranteed min. speeds.

Re: UNLIMITED data and tethering

EssexBoyEE — Sun, 23 Jul 2023 17:39:59 GMT

@Raspberryfinn I understand your beef about the 600gb FUP, but I don't understand your point regarding unlimited data usage.

Re: UNLIMITED data and tethering

Raspberryfinn — Sun, 23 Jul 2023 18:25:34 GMT

Not that I am going to use as much data, it's just about the rules. " We consider..." Well tough... "I consider too".... Can you see this? Why is it up to their opinion? I may well be looking to move to a property where the only connection is 4G/5G. No phone lines, and I am going to need loads of GBs. If limited I won't consider moving, because they are allowed to update the terms and conditions as they like it. 600GB fair usage can be reduced to 200GB anytime. Can you see the problem? This is why, they need to be exact. And I don't want to worry about some sort of consideration.

Re: UNLIMITED data and tethering

EssexBoyEE — Sun, 23 Jul 2023 18:53:02 GMT

But they are being exact, it's Unlimited Data Use, You can use 200gb, 601gb or 1000gb or more, the actual Data use is unrestricted.

Re: UNLIMITED data and tethering

Doubleagent2022 — Fri, 11 Aug 2023 12:53:59 GMT

Actually I am a gamer I Got PlayStation 5 and a Xbox SERIES X all my Games are Digital download ps4 games and ps5 games and my Xbox library is all digital download. I can use 600GB in 1 day using my EE data only sim in my 5g router HUEWEI ROUTER CPE PRO 2 VIA EE 4G SPEEDS i can use 5TB in a week by downloading all my ps5 and ps4 games . but EE will throttle my downloads due to breaching fup of 600 GB and yes i did sign the contract still i think it is misleading. Yeah that's why i am moving back to Three Uk as yes there 4G speeds are slow compared to EE but at least there network is truly unlimited and not BS FUP of 600GB totally unfit for purpose me as a gamer . ROLL on 5G on three in my postcode so i can get rid of my Overpriced data only sim From EE.

so EE are Misleading customers I was told to take it up with Ombudsman services but they were a waste of space and sided with EE because ombudsman are unfit for purpose a waste of space and corrupt. it is unlimited as a business sense as if you go over 600 Gb it will carry on at a slow speed which stops you downloading your ps5 and xbox series consoles ect.

Get rid of your fup 600GB will bring more customers MARC ALLEA CEO OF EE .

Re: UNLIMITED data and tethering

Doubleagent2022 — Fri, 11 Aug 2023 14:13:58 GMT

if you want to hit EE where it hurts move to another network

Its the only way EE will change there Anti consumer Bs policy like getting rid of 600GB a month usage if you go over that they will throttle your downloads what a load of rubbish. Stop false Advertising your unlimited data plans EE and Marc Allea by getting rid of your fup of 600Gb and follow three uk and Vodafone's footsteps give customers truly unlimited data plans without slows once you go over 600Gb you will keep the same speed like you get with three uk and Vodafone. But EE wont because they don't care about customers only numbers and profits.

EE are basically Rockstar and EA and Activision only care about sales and greed profit.

EE has gone downhill since they partnership with BT since 2016. That is my opinion of this partnership with BT as i despise that company and Virgin media i hate Cough cough corporate greed and profits .

Re: UNLIMITED data and tethering

Doubleagent2022 — Fri, 11 Aug 2023 14:12:28 GMT

no its not if its throttled to a crawl snail speeds Impossible to download any video game digitally download.

false advertising and misleading.