topic Data abroad worked until I used data up, not texting for data not working in Mobile Data

Data abroad worked until I used data up, not texting for data not working

mail2neil — Fri, 11 Aug 2023 02:33:49 GMT

In Singapore and my data ran out last night. I have a text message 'to buy an add-on reply to this text free with 150MBTDB'. But when I do I get 'we're sorry but there has been a technical error'.

I have ROAM ANYWHERE activated

I've tried WORLD PASSPORT but get 'your current allowances aren't compatible with World Passport.'

So I have a very expensive monthly contract so that I can travel the world on business, but no data in Singapore and head to Malaysia tomorrow.

Anyone with any ideas - I would be grateful. It is hard to travel with no data and therefore no translation and no maps!

Re: Data abroad worked until I used data up, not texting for data not working

Katie_B — Fri, 11 Aug 2023 06:25:26 GMT

Good morning @mail2neil.

Welcome to the community.

Are you on a business account?

Have you tried logging in to your My EE account to see if you can purchase the add-on there?

Katie

Re: Data abroad worked until I used data up, not texting for data not working

mail2neil — Fri, 11 Aug 2023 08:08:31 GMT

Thanks for the help. Much appreciated
Yes - I had tried everything from texting for add-ons, to the online website, and to the App when on wireless. Nothing worked.

Now the UK is awake, I have borrowed someones phone and called customer services. It took 25 minutes, so I am unsure about everything and which specific thing fixed the problem.
Essentially, they have 'reset some things’, and also removed some legacy add-ons “world select talk and text’ and ‘travel data pass’ which was stopping me having a world passport.

I guess I have been with EE for too long.. and legacy contracts got the better of me.

Re: Data abroad worked until I used data up, not texting for data not working

Christopher_G — Fri, 11 Aug 2023 08:45:50 GMT

Thanks for coming back to let us know, @mail2neil.

Enjoy the rest of your trip. 🙂

Chris