topic Re: extra data in Mobile Data

extra data

LozzyGoz — Wed, 09 Aug 2023 15:49:48 GMT

Hi,

I am a sim only customer, when I joined broadband last year I was told i would be given an extra 5gb of data per month on the sim when i signed up for broadband. I questioned this later on as I couldn't see it on my bill but was assured it would arrive soon.

Now I am running out of data before half the month is up, and I see that I only have 2GB of data on my plan in total per month. What is going on?

thanks

Re: extra data

XRaySpeX — Wed, 09 Aug 2023 16:07:16 GMT

Did you supply your mobile no. when you signed up for BB?

Re: extra data

LozzyGoz — Wed, 09 Aug 2023 16:34:06 GMT

Yes they would have sorted all that out with me at the time, they should have been putting it on my phone account while I was calling them, they have all that information

Re: extra data

James_B — Wed, 09 Aug 2023 17:54:34 GMT

Hi @LozzyGoz,

Welcome to the EE Community. 🙂

I'm sorry to hear your data boost hasn't been applied.

Please get in touch with Customer Care on 150 so a member of the team can help.

James