topic EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE in Mobile Data

EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

pitos007 — Fri, 04 Aug 2023 11:21:20 GMT

I switched from Google Pixel Watch LTE to Samsung Galaxy Watch 6 LTE and I'm getting an error message "EE doesn't offer mobile plans for your watch" when setting up the mobile plan.

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

Leanne_T — Fri, 04 Aug 2023 13:01:28 GMT

Hi @pitos007

Thanks for coming here.

Do you have a pay monthly account?

Are you connecting the watch to a Samsung phone?

Leanne.

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

pitos007 — Fri, 04 Aug 2023 18:53:56 GMT

Do you have a pay monthly account? - Yes, pay monthly for mobile and wearable

Are you connecting the watch to a Samsung phone? - No, I've connected the watch to Google Pixel 6 running Samsung wearable app

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

Christopher_G — Sat, 05 Aug 2023 07:18:06 GMT

OK, thanks @pitos007

It may be worth speaking to our technical support team to see if they can help set the plan up for you from our side.

Chris

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

Halfman — Fri, 15 Sep 2023 09:26:55 GMT

I am in the exact same position as you. I am using the pixel fold and got myself the pixel watch 6 classic lte , which I am.not able to use on a mobile plan.

Any work arounds or is my best option to get a Samsung phone which will be compatible.

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

pitos007 — Fri, 15 Sep 2023 09:47:45 GMT

The only way is to have a Samsung phone at the moment. I guess I'm one of many people who cancelled the watch LTE contract because of that.

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

Jamzieth — Sun, 17 Sep 2023 17:49:03 GMT

Samsung watches will only allow a data connection if connected to a Samsung phone. This was confirmed to me by Samsung and, due to me losing faith in Google, has led me to switch to Samsung. Works flawlessly.

Re: EE doesn't offer mobile plans for your watch - Samsung Galaxy Watch 6 LTE

jaivikp — Wed, 24 Jan 2024 21:43:32 GMT

Hi,

Something with me, where did you get the watch from ? I got my from U.S

And did you get this resolved?