topic Re: Renewed my contract - but where will I see my broadband data boost? in Mobile Data

Renewed my contract - but where will I see my broadband data boost?

vancouverbrit — Wed, 26 Jul 2023 14:37:49 GMT

I just renewed my contract with 20GB of data. But I also have 900mb broadband with you - and a 20GB data boost to my mobile from that. But I don't see that showing anywhere in my mobile account. How do I know that my 20GB data boost is actually working?

Regards,

Re: Renewed my contract - but where will I see my broadband data boost?

James_B — Wed, 26 Jul 2023 16:52:04 GMT

Hi @vancouverbrit,

Welcome back to the EE Community. 🙂

Did you upgrade to a phone plan or SIM only?

Does the data boost show in the add-ons section in My EE?

James

Re: Renewed my contract - but where will I see my broadband data boost?

vancouverbrit — Fri, 28 Jul 2023 07:37:14 GMT

SIM only.
No the data boost does not show anywhere.

Re: Renewed my contract - but where will I see my broadband data boost?

Leanne_T — Fri, 28 Jul 2023 08:19:46 GMT

Hi @vancouverbrit

If this is not showing in your My EE account within add-ons, please call us on 150 and the team will be happy to help 🙂

Leanne.