topic Re: Cannot view data usage in Mobile Data

Cannot view data usage

buzzybee61 — Wed, 26 Jul 2023 15:01:53 GMT

I Cannot view data usage in App nor online - just migrated from Plusnet.

Re: Cannot view data usage

James_B — Wed, 26 Jul 2023 17:01:39 GMT

Hi @buzzybee61,

Welcome to the EE Community. 🙂

What happens when you try to view your data usage in the My EE app?

James

Re: Cannot view data usage

buzzybee61 — Wed, 26 Jul 2023 18:33:42 GMT

Cannot find that option

Re: Cannot view data usage

Chris_B — Wed, 26 Jul 2023 18:36:20 GMT

@buzzybee61 If your open the app on the home page you just scroll down. EE only show the amount you’ve used and what you have left not what you have used that data on.

Re: Cannot view data usage

XRaySpeX — Wed, 26 Jul 2023 21:02:33 GMT

Text AL to 150.

Re: Cannot view data usage

buzzybee61 — Fri, 28 Jul 2023 10:35:20 GMT

I cannot see an option to vie data usage in the app

Re: Cannot view data usage

James_B — Fri, 28 Jul 2023 10:48:18 GMT

Can you see it in the plans and subscriptions tab @buzzybee61?

James