topic Re: upload speeds are awful! in Mobile Data

upload speeds are awful!

lesleyfranklin — Wed, 26 Jul 2023 12:28:19 GMT

Hi
have recently joined EE and high expectations with brand reputation

So far at home, outside in the garden my average upload speed is under 1Mbps!

the download isn't great either but even on the rare occassion when have had say 60Mbps download the upload has still been under 1

is there some sort of cap on some antennes?

could cry at this point and thinking made huge mistake moving.

Re: upload speeds are awful!

James_B — Wed, 26 Jul 2023 14:36:28 GMT

Hi @lesleyfranklin,

Welcome to the EE Community. 🙂

What does the coverage checker report for your location?

James

Re: upload speeds are awful!

lesleyfranklin — Thu, 27 Jul 2023 23:48:18 GMT

Hi James

coverage checker says good 4G outdoors , which is where I have been doing the speed checks.
Continually extremely low upload speeds. I logged an issue through the service checker but had a text to say no issue found. If this is what EE class as normal I’ve chosen wrong network!

thanks for taking time to reply

Lesley

Re: upload speeds are awful!

lesleyfranklin — Thu, 27 Jul 2023 23:53:16 GMT

some examples of what I get from my garden over few days

Surely this cannot be normal?

Re: upload speeds are awful!

Chris_B — Fri, 28 Jul 2023 05:45:19 GMT

@lesleyfranklin Have you tried clearing everything you have running in the background ie closing app apps fully then restarting the device and then try a speed test. Anything you have running in the background will have an impact on your speed test as that is also using data at the same time.

Re: upload speeds are awful!

lesleyfranklin — Fri, 28 Jul 2023 07:35:32 GMT

this is a brand new phone and I had hardly any apps open. (Only use for mail/camera/FB/messages and internet)
i have actually set back to factory settings and re built between readings as some data didn’t come over from android on 1st attempt. And speed was first thing I tested with nothing else open.
thanks

Lesley

Re: upload speeds are awful!

Leanne_T — Fri, 28 Jul 2023 08:11:54 GMT

Hi @lesleyfranklin

I would suggest giving us a call on 150, our tech gurus can get the speeds looked into in more detail and help you further 🙂

Leanne.

Re: upload speeds are awful!

lesleyfranklin — Fri, 28 Jul 2023 08:17:39 GMT

I did call 150 and was was asked to take details over few days

had a scheduled call back on Sunday at 2pm but no one bothered to call.

Re: upload speeds are awful!

Leanne_T — Fri, 28 Jul 2023 08:18:51 GMT

I'm very sorry to hear this, please call us again and provide your speed tests to get this looked into @lesleyfranklin

Leanne.