topic Re: sim not working in Mobile Data

sim not working

archie2209 — Mon, 24 Jul 2023 21:09:08 GMT

Hi i am new to ee done a sim swap but the sim i have been sent has failed to work tried it in another phone no signal how do i get a replacement?

Re: sim not working

Alex_M — Mon, 24 Jul 2023 23:42:58 GMT

Hi @archie2209

You can order a replacement sim here, or pop into an EE store with photo ID and they can give you a new one instantly.

A couple of questions first though. What phone do you have? Is it unlocked? Are you currently in the UK?

Thanks,

Alex

Re: sim not working

archie2209 — Tue, 25 Jul 2023 05:44:13 GMT

Hi iPhone 11 yes it’s unlocked I put the sim in another phone it does the same I have not logged into my account yet as can’t verify the number, so can’t add my sim yet.

Sent from my iPhone

Re: sim not working

Leanne_T — Tue, 25 Jul 2023 06:59:47 GMT

Hi @archie2209

Welcome to the community 🙂

Did you have an EE account before requesting a replacement SIM card, or is this new EE SIM card to replace your other network SIM?

Leanne.

Re: sim not working

archie2209 — Tue, 25 Jul 2023 07:07:32 GMT

It’s a new sim moving from plusnet

Sent from my iPhone

Re: sim not working

Leanne_T — Tue, 25 Jul 2023 07:09:26 GMT

Thanks @archie2209

Is the PlusNet SIM card still working?

When did you receive the EE SIM?

Leanne.

Re: sim not working

archie2209 — Tue, 25 Jul 2023 07:34:32 GMT

Yes plusnet works fine no idea why it doesn’t work I’m on ee and I get signal fine.

Sent from my iPhone

Re: sim not working

Leanne_T — Tue, 25 Jul 2023 08:13:46 GMT

Thanks @archie2209

If the new EE SIM card is showing no signal, please call us on 0800 956 6000, and the team will be happy to help you with the SIM.

Leanne.

Re: sim not working

archie2209 — Tue, 25 Jul 2023 08:40:32 GMT

I’m not far from an ee shop so will go to the shop

Sent from my iPhone

Re: sim not working

Leanne_T — Tue, 25 Jul 2023 08:42:28 GMT

No problem @archie2209

Let us know how you get on 🙂

Leanne.

Re: sim not working

archie2209 — Wed, 26 Jul 2023 07:51:42 GMT

Sent from my iPhone

Re: sim not working

Leanne_T — Wed, 26 Jul 2023 08:08:30 GMT

Hi @archie2209

Your post has no information, did you visit the store?

Leanne.

Re: sim not working

archie2209 — Wed, 26 Jul 2023 09:22:53 GMT

Hi yes they did not quite resolve it but after I left store the sim started working no idea why ? I can only assume the sim had not been activated and now it has been .

Sent from my iPhone

Re: sim not working

Leanne_T — Wed, 26 Jul 2023 09:25:05 GMT

Thanks for letting me know this is now sorted for you @archie2209

Leanne 🙂