topic Re: Data ran out in Mobile Data

Data ran out

samuel44 — Mon, 24 Jul 2023 20:36:32 GMT

I went to bed last night with my data off and when I woke up I got two messages from EE, saying I used 80% of my data and then 100%. I am confused as why this happened as I was connected to Wi-Fi the whole time and my phone never disconnected. My phone was also on the Lock Screen the entire time so I don’t know why my data ran out.

Re: Data ran out

Leanne_T — Tue, 25 Jul 2023 06:08:15 GMT

Morning @samuel44

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

How much data do you have with the plan?

Leanne 🙂

Re: Data ran out

samuel44 — Tue, 25 Jul 2023 06:43:54 GMT

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is : Unlimited UK minutes and Unlimited UK texts. This will reset 18 Aug 2023.
You have run out of data but you're still connected at a slower speed. To boost your speed buy a data pass at add-on.ee.co.uk.
You have used 186.44MB of free data this billing period, reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for more info on our other Text Services, reply HELP or go to ee.co.uk/text150

With my plan I have 40gb of Data and Unlimited texts and calls

Re: Data ran out

Leanne_T — Tue, 25 Jul 2023 07:05:37 GMT

Thanks @samuel44

What device are you using?

Does your device show what has used the most data in the last 24 hours within the mobile data settings?

Leanne.

Re: Data ran out

XRaySpeX — Tue, 25 Jul 2023 07:09:24 GMT

Sorry, I was wrong 😞 .

Re: Data ran out

samuel44 — Tue, 25 Jul 2023 18:45:34 GMT

I am using an iPhone XR and it doesn’t show my data usage in the last 24 hours

Re: Data ran out

Leanne_T — Wed, 26 Jul 2023 06:32:05 GMT

Thanks @samuel44

Did you turn off Mobile Data in your iPhone settings overnight?

Do you have WiFi Assist turned on? Please see the About Wi-Fi Assist - Apple Support page for information on WiFi Assist and how to check if this is set up.

Leanne

Re: Data ran out

samuel44 — Wed, 26 Jul 2023 06:44:49 GMT

Yes I did have it off in the iPhone settings and no I do not have Wi-Fi assist .

Re: Data ran out

Leanne_T — Wed, 26 Jul 2023 06:46:30 GMT

Thanks @samuel44

I would suggest calling us on 150, our tech gurus can get the data usage looked into in more detail and help you further 🙂

Leanne.

Re: Data ran out

samuel44 — Wed, 26 Jul 2023 06:47:18 GMT

Ok , thanks for all the help.

Re: Data ran out

Leanne_T — Wed, 26 Jul 2023 06:47:50 GMT

No problem @samuel44

Leanne 🙂