topic Re: Double data in Mobile Data

Double data

Daleob10 — Tue, 25 Jul 2023 16:50:21 GMT

I have upgraded to double data and now my data isn’t working

Re: Double data

Daleob10 — Tue, 25 Jul 2023 16:58:14 GMT

I have upgraded to double data and now my data isn’t working

Re: Double data

Northerner — Tue, 25 Jul 2023 16:58:40 GMT

Hi @Daleob10

Have you tried restarting your device?

Thanks

Re: Double data

Daleob10 — Tue, 25 Jul 2023 16:59:12 GMT

Yes I have a few times

Re: Double data

Katie_B — Tue, 25 Jul 2023 17:39:51 GMT

Hi @Daleob10.

Does your double data show if you text AL to 150?

Katie

Re: Double data

Daleob10 — Tue, 25 Jul 2023 17:41:16 GMT

It says there is a problem with my request and to try again later

Re: Double data

Katie_B — Tue, 25 Jul 2023 18:02:32 GMT

Thanks for confirming @Daleob10.

Are you able to log in to your My EE account?

Katie

Re: Double data

Daleob10 — Tue, 25 Jul 2023 18:03:47 GMT

No I can’t login it I’ve text balance to 150 and it says I’m up and running but still not working

Re: Double data

Daleob10 — Tue, 25 Jul 2023 19:32:59 GMT

Can anyone help

Re: Double data

Daleob10 — Tue, 25 Jul 2023 20:00:56 GMT

I have upgraded to double data and now my data isn’t working

Re: Double data

Daleob10 — Tue, 25 Jul 2023 22:23:28 GMT

Data still isn't working

Re: Double data

Daleob10 — Tue, 25 Jul 2023 22:44:28 GMT

My data isn’t working after upgrading to double data

Re: Double data

James_B — Wed, 26 Jul 2023 07:07:16 GMT

Hi @Daleob10,

Welcome to the EE Community. 🙂

Are you still having problems this morning?

Does the Network Status Checker report any outages in your area?

James