topic Re: My mobile data isn't working in Mobile Data

My mobile data isn't working

benwray — Sat, 11 Feb 2023 21:21:15 GMT

It says on the website that I have all of my mobile data available but when I turn mobile data on it doesn't work. Anyone know why?

Re: My mobile data isn't working

Leanne_T — Sun, 12 Feb 2023 08:13:43 GMT

Hi @benwray

Thanks for coming here.

What happens when you try and use apps and the internet on your device?

Which device are you using?

Can you make calls and send texts?

Leanne 🙂

Re: My mobile data isn't working

Ethan311 — Wed, 08 Mar 2023 07:07:11 GMT

Hello,

I've been having the same issue this month, if I'm connected to wifi then everything works like normal, and I can still send texts and call through data when out, but if I try to turn on mobile data to use the internet, it just doesnt work.

Everything was working until my data was supposed to refresh on the 27th of last month, then I started having this issue. The little 4G symbol doesn't show up either.

Re: My mobile data isn't working

Christopher_G — Wed, 08 Mar 2023 07:50:23 GMT

Hi @Ethan311

Welcome to the community.

Are you on contract or pay as you go?

Chris

Re: My mobile data isn't working

Ethan311 — Wed, 08 Mar 2023 07:53:42 GMT

Thank you 🙂

I'm on a contract, but I think I've solved the issue?

In my settings app it said I didn't have a sim card even though there is one in there, but i noticed the cartridge has three slots so when I moved the sim to a different slot and put it back in, it now seems to be working again. Might just be a problem with that slot rather than my actual data.

Thanks for the speedy response either way 🙂

Re: My mobile data isn't working

Christopher_G — Wed, 08 Mar 2023 07:55:11 GMT

Ah that's great, @Ethan311 🙂

Thanks for letting us know how you fixed it.

Chris

Re: My mobile data isn't working

Irishleyburn — Fri, 10 Mar 2023 10:05:01 GMT

Hi. I'm actually at an airport....was using data fine yesterday then today logged in to the airport wifi (had to stay overnight die to flight cancelled) now data would take work at all...loads of data left on package....restarted phone...tried to choose eek from networks....airplane mode on and off.......nothing working!!!! Help!

Re: My mobile data isn't working

Jon_K — Fri, 10 Mar 2023 12:22:26 GMT

Hi @Irishleyburn

Where are you currently, and what phone are you using?

Jon

Re: My mobile data isn't working

SR76 — Tue, 18 Jul 2023 08:24:03 GMT

Hi,

I've been having the same issue for about a week now. I have plenty of data left but cannot connect to the internet using mobile data. Normal wifi connection to the internet at home works fine but I cannot connect using mobile data anywhere (home, work or out and about).

Simon

Re: My mobile data isn't working

Leanne_T — Tue, 18 Jul 2023 08:41:49 GMT

Hi @SR76

Thanks for coming here.

What device are you using?

Do you have data allowance remaining?

Leanne 🙂

Re: My mobile data isn't working

elliemaech — Tue, 18 Jul 2023 21:33:53 GMT

Hi,

Ive just changed from BT to EE. I transferred my old BT number to EE as well and I’m doing a pay as you go allowance. Everything is working fine (texts etc) except from my mobile data. My 4G turns on and shows in the top right corner but when I go to use it, it doesn’t actually work and i’m unable to connect to anything. I’m using an iphone 11 pro max. any advice??? Thanks

Re: My mobile data isn't working

James_B — Wed, 19 Jul 2023 07:24:14 GMT

Hi @elliemaech,

Have you restarted your phone since your number transfer completed?

James

Re: My mobile data isn't working

elliemaech — Wed, 19 Jul 2023 07:28:27 GMT

Hi,

Yes i’ve restarted my phone multiple times.

thanks,

Ellie

Re: My mobile data isn't working

James_B — Wed, 19 Jul 2023 07:39:08 GMT

Hi @elliemaech,

If you go to Settings > General > About, are there any carrier settings updates available?

James

Re: My mobile data isn't working

elliemaech — Wed, 19 Jul 2023 07:55:43 GMT

Hi,

there doesn’t seem to be any updates available but it does say ‘network provider locked’. Could this be something to do with it?

Thanks

Re: My mobile data isn't working

James_B — Wed, 19 Jul 2023 08:07:26 GMT

Hi @elliemaech,

If your handset is locked to BT you may need to contact them to unlock it.

Just to check, is your phone definitley working for calls and texts? (Not including iMessage, WhatsApp etc. which can be sent over WiFi)

James

Re: My mobile data isn't working

elliemaech — Wed, 19 Jul 2023 08:57:20 GMT

Hi,

I just contacted BT and they said my SIM is locked to EE as i’ve now put the EE SIM in and that you can sort this.

Ive just double checked and nothing is working without wifi (texts,phone calls) etc

Thanks, Ellie

Re: My mobile data isn't working

Alex_M — Wed, 19 Jul 2023 08:57:49 GMT

Call BT on 0800 800 150 and ask them to unlock your phone. How old is your phone? All phones after 2021 should be unlocked anyway.

Thanks,
Alex

Re: My mobile data isn't working

elliemaech — Wed, 19 Jul 2023 09:15:55 GMT

Hi,

Ive called BT and they’ve said that because I now have the EE SIM in my phone, you should be able to unlock it for me. They cant do anything now as I no longer am with BT.

Thanks

Re: My mobile data isn't working

James_B — Wed, 19 Jul 2023 10:04:08 GMT

Hi @elliemaech,

Did you purchase your phone direct from BT? Was it before December 2021?

James