topic Re: Data usage double what I'm using in Mobile Data

Data usage double what I'm using

PMEE — Sun, 16 Jul 2023 11:59:37 GMT

The data usage on My EE is showing double what I'm using on my samsung phone.

I'm using EE's recommended data usage monitoring App 'My Data Manger' and this mornings test I only had spotify active for syncing playlists and it used 594MB (see attached) and this was consistent with Samsung's data usage monitor.

However I checked MyEE before and after my spotify session and it showed I used 1.3GB !

This has been a constant issue this month but tech support say that can't do anything about it

What do I do next

Re: Data usage double what I'm using

Leanne_T — Sun, 16 Jul 2023 14:03:18 GMT

Hi @PMEE

Thanks for coming to the community.

If you text BALANCE to 150, does your remaining data allowance show the same as My EE?

Speak soon 🙂

Leanne.

Re: Data usage double what I'm using

PMEE — Sun, 16 Jul 2023 15:43:12 GMT

I text AL to 150 it shows the same usage is my EE.

This issue has been going on for a while but only started analysing my usage in more detail when I used up my 20GB allowance last month when I normally do not exceed 10GB

It's not just a one off glitch

Re: Data usage double what I'm using

354- — Sun, 16 Jul 2023 16:11:08 GMT

@PMEE - Have you tried adjusting the Spotify app settings for data usage?

Re: Data usage double what I'm using

PMEE — Sun, 16 Jul 2023 18:06:46 GMT

Hi, spotify was just an example of how EE data usage is way in excess of 'My Data Manager' reported data usage.

I want EE data usage to reflect what I'm actually using not double the amount

Re: Data usage double what I'm using

James_B — Mon, 17 Jul 2023 08:25:50 GMT

Hi @PMEE,

Our Technical Support Team will be happy to check your data usage is being reported correctly if you get in touch.

Thanks

James

Re: Data usage double what I'm using

PMEE — Mon, 17 Jul 2023 08:33:13 GMT

Thanks James , been doing that all week but not getting anywhere

Feedback has been

- some unclassified usage guess that's the hotspot usage

- you need to use 'My Data Manager' app which I did and confirmed my data usage concerns

- tech support later said that my data manager is inaccurate

- I would have to get back to my hardware supplier to see if issue with phone

- theres nothing more tech support can do

My final thought - there must be a standard EE test that customers can perform and then check with My Data Manager app and then MyEE

Standard EE test could provide a fixed download amount e.g 250MB which can then be checked against usage data

Re: Data usage double what I'm using

James_B — Mon, 17 Jul 2023 11:50:22 GMT

Hi @PMEE,

Sorry, there isn't a specific download test available via our Technical Support Team.

I'd recommend following their advice and reaching out to the manufacturer. They may be able to offer some advice on why the data usage in your settings doesn't include all data that is passing through the mobile network.

James

Re: Data usage double what I'm using

PMEE — Mon, 17 Jul 2023 12:07:09 GMT

James,

Both the standard data usage facility on my Samsung phone and your recommended 'my data manager' app are consistent in the displayed mobile data usage.

Can EE technical support provide a breakdown of what apps are using the data for a given day ?

I've been on wifi all day today except during another test with spotify via mobile. I downloaded 625MB mobile data via spotify this morning and it cost me 1.5GB according to MyEE ??

Where has 0.9GB gone ??

Re: Data usage double what I'm using

James_B — Mon, 17 Jul 2023 12:31:17 GMT

Hi @PMEE,

Our Technical Support Team are best placed to help you with this.

We're not able to access your account via the community forum.

James

Re: Data usage double what I'm using

PMEE — Mon, 17 Jul 2023 17:06:10 GMT

Hi,

Following a week going round in circles trying to resolve my huge EE data usage I've tried a much simpler test

I've been testing the accuracy of MyEE data usage by downloading some reference zip files. Couldn't find any EE recommended files so used the Vodafone test files at the following page http://xcal1.vodafone.co.uk/

Here's my download results

200MB file - resulted in 600MB of EE data usage

512MB file - resulted in 1700MB of EE data usage.

THIS IS A HUGE DISCREPANCY - AM I DOING SOMETHING WRONG ?

Appreciate any feedback from anyone who's also tried this test

Thanks

Re: Data usage double what I'm using

PMEE — Wed, 19 Jul 2023 07:27:33 GMT

Hi, I've tried to get an answer on this very simple question via the community and social media but no luck yet. Could you please provide a response, thankyou.

"I am having some data usage problems. If I download a half gigabyte file (512MB) approx how much data usage would it consume as shown on MyEE. The file is on a trusted site"

Re: Data usage double what I'm using

Alex_M — Wed, 19 Jul 2023 07:51:28 GMT

Hi @PMEE,

If you download 512MB then it should use 512MB of your data allowance. There will be some slight discrepancy as the request to download from wherever it is you are downloading from and the website/service you are accessing to download it would also be a few MB usually.

It all depends on what type of file you are downloading and where from.

Thanks,
Alex

Re: Data usage double what I'm using

PMEE — Wed, 19 Jul 2023 08:08:36 GMT

Thanks Alex - it is a file from a trusted test site from a trusted company.

The 0.5g file has cost me 1.5g of my EE allowance when I did a controlled test. I will be doing the same test on my wife's phone to eliminate any device problems.

Not getting anywhere with tech support

Re: Data usage double what I'm using

Alex_M — Wed, 19 Jul 2023 08:28:21 GMT

What does the data tool on your phone say? It should have an in-built tool to log data usage. A few people have been on the community recently saying they have been using more according to My EE, so maybe there is an internal issue somewhere.

Let us know the results!

Re: Data usage double what I'm using

PMEE — Wed, 19 Jul 2023 08:33:39 GMT

Both the built in samsung android data usage facility and the newly downloaded 'My Data Manager' app (suggested by your tech team) are consistent and show approx 550MB. I looked back and realised MyEE showed I used 1700MB !

Re: Data usage double what I'm using

PMEE — Wed, 19 Jul 2023 18:33:42 GMT

Hi , I've had the same excessive usage issues with apps that MyEE is showing 2 or 3 times the actual amount used reported by my phone's monitoring tools.

I decide to do a simple test and resorted to downloading a safe/trusted 512MB file taking note of the usage data before and after the download.

My phones usage tools showed about 550MB but MyEE showed I used a whopping 1700MB !!

I did the same test on my wife's phone and MyEE showed 1300MB used for download.

Fancy trying this approach ? Love to hear of other users having similar issues

Thanks