topic Re: Bt data add on in Mobile Data

Bt data add on

Nqytr7 — Sat, 15 Jul 2023 14:16:28 GMT

I accepted the offer of double data as a BT customer but in the EE app my contract still shows the original amount on screen, even though it also says I have the double data applied. It refreshed yesterday so I haven't used it in one day.. Does the additional data only kick in if I run out of my contracted amount?

Re: Bt data add on

Leanne_T — Sat, 15 Jul 2023 14:46:48 GMT

Hi @Nqytr7

Thanks for coming here.

Does the double data add-on show active in your My EE app?

Thanks 🙂

Leanne.

Re: Bt data add on

Nqytr7 — Sun, 16 Jul 2023 09:49:52 GMT

Hi Leanne, yes it does.

Re: Bt data add on

Leanne_T — Sun, 16 Jul 2023 10:15:11 GMT

Thanks @Nqytr7

If this is active, the double data will start when your current plan data allowance has been used.

Leanne.